Helpdesk Salary at Tier3md BETA

How much does a Tier3md Helpdesk make?

As of April 2025, the average annual salary for a Helpdesk at Tier3md is $47,728, which translates to approximately $23 per hour. Salaries for Helpdesk at Tier3md typically range from $43,651 to $52,081, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
tier3md.com
Size:
<25 Employees
Revenue:
<$5M
Industry:
Software & Networking

Founded in 2005, Tier3MD has become one of the leaders in IT support for medical practices. "It all began in the Physician's office" says Sheryl Cherico, CEO and Co-Founder of Tier3MD. "When I was an employee we were making appointments in a large paper book, and my first job was typing data into HCFA forms. We have come a long way since then." Today, Tier3MD focuses on helping Physicians stay on the path of providing quality healthcare by providing quality technical support. At Tier3MD, our trained and certified network engineers are experts at delivering medical IT support for your medical practice. Our team has been providing outstanding IT support, computer repair and network solutions since 2005. We have computer support professionals who service medical practices primarily around the Southeastern United States and throughout North Carolina, Texas, Oregon, New Jersey, and many other states. We offer a wide range of IT services including remote monitoring, backups, security, cloud, helpdesk, leasing and more. Tier3MD is rapidly becoming one of the leaders in medical IT support. We started off in 2005 supporting Cardiology practices, and quickly moved into other specialties. It became apparent early on that there was a need in the medical community for an IT support team that understands the needs of medical practices. Knowledge of medical practices, such as dictation, electronic health records, meaningful use, HIPAA rules, HIPAA security and other industry standards are what sets Tier3MD apart from the others. We make it our business to keep on top of your industry. Our Engineers have Health Information Technology and HIPAA Certifications in addition to various Microsoft and CompTIA certifications. Currently, we support all specialties, including Pediatrics, OB-GYN, Chiropractic, Dental, Veterinary, Ophthalmology, Cardiology, Family Practice, Infectious Disease, Pediatric Cardiology, Ear, Nose and Throat, and more. We are rapidly expanding all over the country, with offices in Atlanta, Savannah, ...

See similar companies related to Tier3md

What Skills Does a person Need at Tier3md?

At Tier3md, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  2. Help Desk: The activities involved in handling and resolving customer grievances and issues faster and efficient by a ticketing system.
  3. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  4. IT Support: Assisting with managing, maintaining, and repairing business technology to ensure all IT functions work seamlessly.
  5. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.

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Check more jobs information at Tier3md

Job Title Average Tier3md Salary Hourly Rate
2 Account Manager $66,406 $32
3 Chief Executive Officer $694,440 $334
4 Regional Director $105,007 $50
5 Regional Sales Associate $51,319 $25
6 Field Service Engineer $84,441 $41
7 Field System Engineer $64,336 $31
8 Sales & Marketing Associate $51,319 $25
9 Field Technician $48,084 $23
10 IT Engineer $68,422 $33
11 Support Engineer $62,901 $30
12 Systems Analyst $91,363 $44

Hourly Pay at Tier3md

The average hourly pay at Tier3md for a Helpdesk is $23 per hour. The location, department, and job description all have an impact on the typical compensation for Tier3md positions. The pay range and total remuneration for the job title are shown in the table below. Tier3md may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $47,728 look to you?

FAQ about Salary and Jobs at Tier3md

1. How much does Tier3md pay per hour?
The average hourly pay is $23. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Tier3md?
According to the data, the highest approximate salary is about $52,081 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Tier3md?
According to the data, the lowest estimated salary is about $43,651 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.