Call Center Representative Salary at Via Benefits BETA

How much does a Via Benefits Call Center Representative make?

As of March 2025, the average annual salary for a Call Center Representative at Via Benefits is $43,153, which translates to approximately $21 per hour. Salaries for Call Center Representative at Via Benefits typically range from $38,735 to $47,583, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Via Benefits Overview

Website:
viabenefits.com
Size:
200 - 500 Employees
Revenue:
$10M - $50M
Industry:
Insurance

Via Benefits is a company that operates in the Insurance industry. It employs 251-500 people and has $25M-$50M of revenue. The company is headquartered in South Jordan, Utah.

See similar companies related to Via Benefits

What Skills Does a person Need at Via Benefits?

At Via Benefits, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  3. Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
  4. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  5. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.

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Check more jobs information at Via Benefits

Job Title Average Via Benefits Salary Hourly Rate
2 Application Specialist $56,388 $27
3 Business Architect $96,762 $47
4 Director, Call Center Operations $159,901 $77
5 Executive Assistant $78,726 $38
6 Licensing Coordinator $44,725 $22
7 Manager, Operations $104,551 $50
8 Manager, Performance Operations $104,551 $50
9 Operations Manager $104,551 $50
10 Quality Assurance Specialist $92,925 $45
11 Recruiter $67,903 $33
12 Senior Manager $120,876 $58
13 Senior Manager, Operations $172,217 $83

Hourly Pay at Via Benefits

The average hourly pay at Via Benefits for a Call Center Representative is $21 per hour. The location, department, and job description all have an impact on the typical compensation for Via Benefits positions. The pay range and total remuneration for the job title are shown in the table below. Via Benefits may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $43,153 look to you?

FAQ about Salary and Jobs at Via Benefits

1. How much does Via Benefits pay per hour?
The average hourly pay is $21. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Via Benefits?
According to the data, the highest approximate salary is about $47,583 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Via Benefits?
According to the data, the lowest estimated salary is about $38,735 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.