Sample Job Description for Contact Center Quality Assurance Auditor II
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Contact Center Quality Assurance Auditor II Job Overview
Contact Center Quality Assurance Auditor II Job Description Sample
Monitors and evaluates the quality of inbound and outbound customer interactions.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$64,233
TOTAL 50%
$66,633
Job Responsibilities for Contact Center Quality Assurance Auditor II
Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements.
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Contact Center Quality Assurance Auditor II Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Gathering Information | Level 2 |
| Business Process Improvement | Level 2 |
| Customer Focus | Level 1 |
