Manages and deploys the operational strategy, business processes, and systems for overall distribution operations, including order fulfillment, warehousing, inventory management, and transportation.
Communicates and monitors production measurement metrics and sets performance targets at the team and individual level for all distribution-related functions that align with company objectives and are within regulatory guidelines. Utilizes data-driven analytical tools and systems to continuously monitor operations, identify inefficiencies, and develop optimization strategies. Troubleshoots and resolves escalated operational issues. Ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental regulations.
Job Title | Job Description | |
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1 | Expeditor/Traffic Manager | The Expeditor/Traffic Manager selects appropriate delivery methods to minimize delivery costs and maximize customer satisfaction. Develops and maintains transportation and distribution procedures to maximize delivery efficiency. Being an Expeditor/Traffic Manager may require a bachelor's degree. Analyzes, handles, and reviews loss and damage claims caused by accidents. In addition, Expeditor/Traffic Manager typically reports to a director. The Expeditor/Traffic Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an Expeditor/Traffic Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
2 | Freight Distribution Clerk | The Freight Distribution Clerk processes outgoing mail and freight using scanning or software tools. Delivers incoming mail and other items to the proper destination. Being a Freight Distribution Clerk may require a high school diploma. May drive a delivery vehicle to complete deliveries. In addition, Freight Distribution Clerk typically reports to a supervisor. Being a Freight Distribution Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
3 | Distribution Operations Manager | The Distribution Operations Manager ensures distribution staff deliver efficient operations and timely deliveries to meet distribution performance goals. Manages the distribution of products, parts, and inventory. Being a Distribution Operations Manager direct warehouse operations including transportation, maintenance and order management. Analyze existing processes and propose improvements and new methods to control costs and enhance customer satisfaction. In addition, Distribution Operations Manager may require an associate's degree. Typically reports to a head of a unit/department. The Distribution Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Distribution Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
4 | Sales Program Senior Manager | The Sales Program Senior Manager implements processes, tools, and structures to support the sales organization's operations. Manages the sales teams and supporting operations required to implement the organizational sales strategy, drive revenue growth, and accomplish financial objectives. Being a Sales Program Senior Manager monitors the industry, business environment, competitors, and customers to develop action plans for expanding and retaining the customer base. Conducts long-term and short-term goal setting for teams and individuals and uses data to measure and monitor sales processes, identify issues, and enhance performance. In addition, Sales Program Senior Manager uses customer feedback and insights to collaborate with internal stakeholders to identify and suggest new products. Builds and develops effective sales and support teams with recruiting, mentoring, and training. Participates in meetings, presentations, and demos to support or close strategic or high-value sales. Typically requires a bachelor's degree. Typically reports to a director. The Sales Program Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Sales Program Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
5 | Distribution Operations Director | The Distribution Operations Director establishes measurement metrics and sets performance targets for all distribution-related functions that align with company objectives and are within regulatory guidelines. Directs and implements the operational strategy, business processes, and systems for overall distribution operations, including order fulfillment, warehousing, inventory management, and transportation. Being a Distribution Operations Director ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental regulations. Implements data-driven analytical tools and systems to continuously monitor operations, identify inefficiencies, and develop optimization strategies. In addition, Distribution Operations Director typically requires a bachelor's degree. Typically reports to senior management. The Distribution Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Distribution Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
Skills | Proficiency Level |
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Key Performance Indicators (KPI) | Level 3 |
Business Process Improvement | Level 3 |
Budgeting | Level 3 |