Sample Job Description for Intermediate HR Service Center Representative
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Intermediate HR Service Center Representative Job Overview
Intermediate HR Service Center Representative Job Description Sample
Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies.
JOB LEVEL
P02
EDUCATION/DEGREE
Associate's Degree
REPORTS TO
Supervisor or Manager
Salary Range
BASE 50%
$61,990
TOTAL 50%
$63,390
Job Responsibilities for Intermediate HR Service Center Representative
Maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans.
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|---|---|---|
| 1 | HRIS Data Analyst II | The HRIS Data Analyst II makes alterations to existing programs to gather and report data as necessary. Develops and administers Human Resources Information Systems (HRIS.) Analyzes and evaluates HR business requirement and ensures that hardware/software solutions meet data management and end user needs. Being a HRIS Data Analyst II requires a bachelor's degree. May be responsible for developing systems in-house or working with external vendors. In addition, HRIS Data Analyst II typically reports to a Manager. Being a HRIS Data Analyst II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a HRIS Data Analyst II typically requires 2 -4 years of related experience. |
| 2 | Account Representative, Sr. | The Account Representative, Sr. pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with mid-sized clients in order to increase revenue. Being an Account Representative, Sr. may visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Representative, Sr. provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Account Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an Account Representative, Sr. typically requires 2-4 years of related experience. |
| 3 | HR Data Clerk I | The HR Data Clerk I completes routine data entry, report generation, and audit activities to ensure the accuracy of employee data in HRIS systems. Performs clerical and administrative tasks to support HR operations and projects. Being a HR Data Clerk I may administer other HR systems used for timekeeping, performance, and training management processes. Assists with delivering core HR processes like onboarding, hiring, terminations, retirements, timekeeping, and program implementations, including benefits, compensation, and performance management. In addition, HR Data Clerk I requires a high school diploma or equivalent. Typically reports to a supervisor. Being a HR Data Clerk I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
| 4 | HR Data Operations Manager | The HR Data Operations Manager collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training. Manages the deployment and administration of operational processes used to deliver HR programs and projects. Being a HR Data Operations Manager oversees employee data management processes to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered. Develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, retirements, timekeeping, and others that make up the employment life-cycle. In addition, HR Data Operations Manager evaluates, selects, and manages HR process outsourcing vendors and contracts. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The HR Data Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a HR Data Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 5 | Field Service Engineering Manager | The Field Service Engineering Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Field Service Engineering Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Field Service Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
Intermediate HR Service Center Representative Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Standard Operating Procedures (SOP) | Level 3 |
| Attention to Detail | Level 3 |
| Confidentiality | Level 3 |
