Supervises the dispatching of trucks to convey freight to assigned destinations in a timely and efficient manner.
Tracks deliveries via computer systems and monitors communication lines to assist with complex or immediate questions. Reviews driver assignments, delivery time, and other transportation data to evaluate driver performance. Ensures dispatchers and drivers are educated and compliant with all DOT, state, local, and company regulations.
| Job Title | Job Description | |
|---|---|---|
| 1 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 2 | Tire Delivery Truck Driver | The Tire Delivery Truck Driver makes route deliveries between retread plants and centers. Safely operates company vehicle for the delivery of tires and related products to customers. Being a Tire Delivery Truck Driver conducts daily vehicle inspections as required by DOT and company policy. May deliver product to service personnel for roadside service or to a customer location. In addition, Tire Delivery Truck Driver complies with all federal and state regulations regarding operation of a motor vehicle, and/or a commercial vehicle. Requires appropriate drivers license(s) to operate assigned vehicle(s). Must have a "satisfactory" driving record. Working as a Tire Delivery Truck Driver typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
| 3 | Claims Administration Supervisor II | The Claims Administration Supervisor II assigns and monitors caseloads to balance workload and meet established service and quality standards. Supervises activities in the claims department to ensure efficient and accurate handling of assigned claims. Being a Claims Administration Supervisor II provides coaching, training, and day-to-day technical guidance to support staff development and performance. Reviews claims decisions, reserves, and settlements to verify accuracy and adherence to authority limits. In addition, Claims Administration Supervisor II resolves escalated claims issues and complex inquiries from claimants, policyholders, and providers. Ensures compliance with company procedures, regulatory requirements, and documentation standards. Requires a bachelor's degree. Typically reports to a manager. The Claims Administration Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Claims Administration Supervisor II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 4 | Truck Driver II (CDL-B) | The Truck Driver II (CDL-B) operates vehicle safely and responsibly, adhering to all DOT and company safety regulations. Operates a truck that transports small or light cargo to and from specified locations on time and according to schedule. Being a Truck Driver II (CDL-B) manages appropriate cargo documentation and provides necessary paperwork upon the delivery of goods. Conducts routine inspections prior to departure to ensure the vehicle is in optimal condition. In addition, Truck Driver II (CDL-B) coordinates the loading and unloading of the truck, verifying cargo and ensuring items are properly stored and secured. Maintains contact with dispatcher to provide status updates, clarify special instructions, and notify about delays or issues during transport. Typically requires a high school diploma or equivalent. Requires Commercial Driver License (CDL) - Class B. Typically reports to a supervisor. Being a Truck Driver II (CDL-B) works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Truck Driver II (CDL-B) typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 5 | Truck Driver IV (CDL-A) | The Truck Driver IV (CDL-A) operates vehicle safely and responsibly, adhering to all DOT and company safety regulations. Operates a large or heavy truck that transports cargo to and from specified locations on time and according to schedule. Being a Truck Driver IV (CDL-A) manages appropriate cargo documentation and provides necessary paperwork upon the delivery of goods. Conducts routine inspections prior to departure to ensure the vehicle is in optimal condition. In addition, Truck Driver IV (CDL-A) coordinates the loading and unloading of the truck, verifying cargo and ensuring items are properly stored and secured. Maintains contact with dispatcher to provide status updates, clarify special instructions, and notify about delays or issues during transport. Typically requires a high school diploma or equivalent. Requires Commercial Driver License (CDL) - Class A. May require a Transportation Worker Identification Card (TWIC). Typically reports to a supervisor. Being a Truck Driver IV (CDL-A) independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Working as a Truck Driver IV (CDL-A) typically requires 5-7 years of related experience. |
| Skills | Proficiency Level |
|---|---|
| Standard Operating Procedures (SOP) | Level 2 |
| Planning and Organizing | Level 2 |
| Team Management and Team Building | Level 2 |