Ticket Office Manager - Casino manages the sale of tickets to guests. Trains and schedules employees. Being a Ticket Office Manager - Casino may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Ticket Office Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Ticket Office Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Manage the operations and training of all point-of-sale departments, including Lift Tickets, Season Passes, Snowsports School, Tubing Park & Mountain Adventure Park. Conduct product and sales training for resort-wide ticket sellers and phone operators. Responsible for the programming, administration and training of Siriusware Ticketing and e-commerce Systems and work directly with Marketing and Sales to ensure product and pricing accuracy of e-commerce. Overall, this position requires strong attention to detail, organizational skills, and the ability to work effectively with both technical systems and cross-functional teams. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
GENERAL ACCOUNTABILITIES
RESPONSIBILITIES TO SAFETY
SUPERVISORY RESPONSIBILITIES
Manage 15-35 subordinate employees in the Ticket Sales department. Responsible for the supervision, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma (or equivalent); 4-year college degree preferred. Prior guest service or customer relations experience preferred. Intermediate to advanced working knowledge of MS Office and web-based system applications. Experience with Siriusware, RTP or equivalent software preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk and sit. The employee must occasionally lift and/or move up to 25 pounds.
SCHEDULING
Ticket Sales and Systems Manager is a full-time position with a minimum of 40-45 hours per week. Hours vary based on season and business volumes. The typical schedule is 5 days a week, 8-9 hours a day, between the hours of 8am and 8pm. Weekends, holidays, and vacation weeks are included.
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