Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Req ID: 433410
BASIC PURPOSE: The Contact Center Quality Assurance Coordinator is responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met. They will be responsible for identifying and reporting on metrics and quality for the Customer Engagement Contact Centers. They will take calls or assist with written communication, additional call monitoring and reporting as the business need requires.
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Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
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0 Contact Center Quality Analyst jobs found in Oklahoma City, OK area