How much does a Contact Center Quality Analyst, Sr. make in the United States? The average Contact Center Quality Analyst, Sr. salary in the United States is $54,003 as of May 28, 2020, but the range typically falls between $46,495 and $61,780. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Top 8 Jobs Salaries Tend to Be Withheld during the Coronavirus

25% $46,495 10% $39,660 90% $68,861 75% $61,780 $54,003 50%(Median)
Change Search Criteria

Job Description for Contact Center Quality Analyst, Sr.

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)... View full job description

See user submitted job responsibilities for Contact Center Quality Analyst, Sr..

Job Openings for Contact Center Quality Analyst, Sr.

Career Path for Contact Center Quality Analyst, Sr.

Those that have already made the climb...
Timothy R. Estes, Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2019
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46495
61780
54003

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
47569
64919
55915
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in the United States. The base salary for Contact Center Quality Analyst, Sr. ranges from $46,495 to $61,780 with the average base salary of $54,003. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,569 to $64,919 with the average total cash compensation of $55,915.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

46495
61780

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with Contact Center Quality Analyst, Sr.: Customer Service Monitoring Software, Training Needs Analysis, Real Time Call Monitoring, Performance Metrics ...More

Salary estimation for Contact Center Quality Analyst, Sr. at companies like : BRIGHT HORIZONS FAMILY SOLUTIONS INC., DYCOM INDUSTRIES INC, EMCOR Group, Inc.

Jobs with a similar salary range to Contact Center Quality Analyst, Sr. : Archaeologist