As of March 01, 2025, the average annual salary for a Contact Center Quality Analyst, Sr. in the United States is $58,672. Salary.com reports that pay typically ranges from $53,636 to $67,706, with most professionals earning between $49,051 and $75,931.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $67,706 | $5,642 | $1,302 | $33 |
| Average | $58,672 | $4,889 | $1,128 | $28 |
| 25th Percentile | $53,636 | $4,470 | $1,031 | $26 |
An entry-level Contact Center Quality Analyst, Sr. with less than 1 year of experience earns about $57,018. With 1-2 years of experience, the average salary increases to $57,169. For 2-4 years of experience, the pay typically rises to $58,146. Senior-level professionals with 5-8 years of experience earn around $61,369, and those with over 8 years of experience can expect an average of $63,391.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Quality Analyst, Sr. | $57,018 |
| Intermediate Level Contact Center Quality Analyst, Sr. | $57,169 |
| Senior Level Contact Center Quality Analyst, Sr. | $58,146 |
| Specialist Level Contact Center Quality Analyst, Sr. | $61,369 |
| Expert Level Contact Center Quality Analyst, Sr. | $63,391 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 1% |
| Top Level | 5% |
| Experienced | 8% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Contact Center Quality Analyst, Sr. compensation over the past six years. For example, the median salary increased from $90,810 in 2023 to approximately $90,004 in 2024. (For a detailed analysis of Contact Center Quality Analyst, Sr. salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Contact Center Quality Analyst, Sr. information for you to search for. Click on search button below to see Contact Center Quality Analyst, Sr. job openings or enter a new job title here.
Here are companies hiring for Contact Center Quality Analyst, Sr. and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $58,672 | 68.6% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $4,488 | 5.2% | ||
| 401K/403B | $2,464 | 2.9% | ||
| Disability | $1,173 | 1.4% | ||
| Healthcare | $8,352 | 9.8% | ||
| Pension | $3,168 | 3.7% | ||
| Time Off | $7,221 | 8.4% | ||
| Total Compensation | $85,540 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.1% |
| High School | 29.0% |
| Associates | 15.1% |
| Bachelors | 45.2% |
| Masters | 9.7% |
What Am I Worth?
The average annual salary of Contact Center Quality Analyst, Sr. is $58,672. In case you are finding an easy salary calculator, the average hourly pay of Contact Center Quality Analyst, Sr. is $28; the average weekly pay of Contact Center Quality Analyst, Sr. is $1,128; the average monthly pay of Contact Center Quality Analyst, Sr. is $4,889.
A Contact Center Quality Analyst, Sr.'s earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Quality Analyst, Sr. earns the most in San Jose, CA, where the annual salary of a Contact Center Quality Analyst, Sr. is $73,633.
The highest pay for Contact Center Quality Analyst, Sr. is $75,931.
The lowest pay for Contact Center Quality Analyst, Sr. is $49,051.
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.
Auditing: Auditing refers to the independent examination of financial information of any entity whether profit oriented or not. It is a safeguard measure that prevents corruption.
Calibration: In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone, or a physical artefact, such as a metre ruler. The outcome of the comparison can result in one of the following: no significant error being noted on the device under test a significant error being noted but no adjustment made an adjustment made to correct the error to an acceptable levelStrictly speaking, the term "calibration" means just the act of comparison, and does not include any subsequent adjustment. The calibration standard is normally traceable to a national standard held by a national metrological body.
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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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