How much does a Contact Center Quality Analyst, Sr. make in the United States? The average Contact Center Quality Analyst, Sr. salary in the United States is $54,003 as of May 28, 2020, but the range typically falls between $46,495 and $61,780. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Quality Analyst, Sr.
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)... View full job description
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
DYCOM INDUSTRIES INC
Fiscal Year Ended in 2019
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in the United States. The base salary for Contact Center Quality Analyst, Sr. ranges from $46,495 to $61,780 with the average base salary of $54,003. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,569 to $64,919 with the average total cash compensation of $55,915.