How much does a Contact Center Quality Analyst, Sr. make in the United States? The average Contact Center Quality Analyst, Sr. salary in the United States is $56,534 as of April 26, 2022, but the range typically falls between $48,677 and $64,680. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $48,677 10% $41,524 90% $72,097 75% $64,680 $56,534 50%(Median)
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Check out Contact Center Quality Analyst, Sr. jobs in Virginia

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Job Description for Contact Center Quality Analyst, Sr.

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2022 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
48677
64680
56534

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
49804
67979
58534
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in the United States. The base salary for Contact Center Quality Analyst, Sr. ranges from $48,677 to $64,680 with the average base salary of $56,534. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $49,804 to $67,979 with the average total cash compensation of $58,534.
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48677
64680

 

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Skills associated with Contact Center Quality Analyst, Sr.: Training Needs Analysis, Service Level Agreements (SLA), Customer Service Metrics, Performance Metrics ...More

Salary estimation for Contact Center Quality Analyst, Sr. at companies like : BRIGHT HORIZONS FAMILY SOLUTIONS INC., DYCOM INDUSTRIES INC, EMCOR GROUP INC

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