How much does a Contact Center Quality Analyst, Sr. make in the United States? The average Contact Center Quality Analyst, Sr. salary in the United States is $60,375 as of May 28, 2024, but the range typically falls between $51,984 and $69,071. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Quality Analyst, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst, Sr. Salary $44,345 US May 28, 2024
25th Percentile Contact Center Quality Analyst, Sr. Salary $51,984 US May 28, 2024
50th Percentile Contact Center Quality Analyst, Sr. Salary $60,375 US May 28, 2024
75th Percentile Contact Center Quality Analyst, Sr. Salary $69,071 US May 28, 2024
90th Percentile Contact Center Quality Analyst, Sr. Salary $76,988 US May 28, 2024
25% $51,984 10% $44,345 90% $76,988 75% $69,071 $60,375 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Quality Analyst, Sr. need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

2.

Auditing: Auditing refers to the independent examination of financial information of any entity whether profit oriented or not. It is a safeguard measure that prevents corruption.

3.

Calibration: In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone, or a physical artefact, such as a metre ruler. The outcome of the comparison can result in one of the following: no significant error being noted on the device under test a significant error being noted but no adjustment made an adjustment made to correct the error to an acceptable levelStrictly speaking, the term "calibration" means just the act of comparison, and does not include any subsequent adjustment. The calibration standard is normally traceable to a national standard held by a national metrological body.

Coaching 4.76%
Auditing 14.29%
Calibration 14.29%
Others 66.66%
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Job Description for Contact Center Quality Analyst, Sr.

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Contact Center Quality Analyst, Sr.

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, Sr., the first career path typically progresses to Contact Center Quality Manager.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
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Contact Center Quality Analyst, Sr. salary varies from city to city. Compared with national average salary of Contact Center Quality Analyst, Sr., the highest Contact Center Quality Analyst, Sr. salary is in San Francisco, CA, where the Contact Center Quality Analyst, Sr. salary is 25.0% above. The lowest Contact Center Quality Analyst, Sr. salary is in Miami, FL, where the Contact Center Quality Analyst, Sr. salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
51984
69071
60375

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
53184
72585
62509
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in the United States. The base salary for Contact Center Quality Analyst, Sr. ranges from $51,984 to $69,071 with the average base salary of $60,375. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $53,184 to $72,585 with the average total cash compensation of $62,509.
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51984
69071

 

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Contact Center Quality Analyst, Sr. Salary in United States
Contact Center Quality Analyst, Sr. Salary Graph, Regional Distribution and Summary