Contact Center Quality Analyst, Sr. Salary in the United States

How much does a Contact Center Quality Analyst, Sr. make in the United States? The average Contact Center Quality Analyst, Sr. salary in the United States is $52,774 as of May 31, 2019, but the range typically falls between $45,440 and $60,381. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
45440
60381
52774

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46489
63450
54642
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in the United States. The base salary for Contact Center Quality Analyst, Sr. ranges from $45,440 to $60,381 with the average base salary of $52,774. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,489 to $63,450 with the average total cash compensation of $54,642.
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45440
60381

 

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 26.0%
City, State Washington, DC Compared to national average
+ 11.2%
City, State Miami, FL Compared to national average
-2.5%
City, State Chicago, IL Compared to national average
+ 6.5%
City, State Boston, MA Compared to national average
+ 13.8%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-0.7%
See more cities