As of July 01, 2026, the average salary for a Contact Center Quality Manager in the United States is $104,832 per year, which breaks down to an hourly rate of $50.
However, a Contact Center Quality Manager's salary can vary significantly. Here’s a look at the typical salary range:
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A Contact Center Quality Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Contact Center Quality Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Contact Center Quality Analyst III | 4-7 years | $58,672 |
| Contact Center Quality Analyst IV | 7+ years | $102,703 |
| Contact Center Quality Supervisor | 7+ years | $84,515 |
| Contact Center Quality Manager | 7+ years | $104,832 |
| Contact Center Quality Senior Manager | 7+ years | $135,745 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Quality Managers. For example, consider the average annual salaries in these key locations:
Contact Center Quality Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $117,254. While startup companies pay approximate $99,162.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $99,162 |
| Growth Stage | 51~500 | $104,879 |
| Established | 501~5000 | $113,231 |
| Enterprise | 5000+ | $117,254 |
For Contact Center Quality Manager roles, the industry you choose can affect earning potential by as much as 60% (the gap between the highest and lowest paying industries). Data shows that the Insurance and Energy & Utilities sectors offer the strongest compensation, at 30% above the average. In contrast, Contact Center Quality Manager positions in Internet or Financial Services typically offer lower base pay, as these industries often view Contact Center Quality Manager as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Insurance | $136,282 | $66.0 | 30% |
| Energy & Utilities | $131,040 | $63.0 | 25% |
| Aerospace & Defense | $125,798 | $60.0 | 20% |
| Retail & Wholesale | $125,798 | $60.0 | 20% |
| Business Services | $120,557 | $58.0 | 15% |
Understanding how a Contact Center Quality Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on July 01, 2026For a Contact Center Quality Manager, the most direct path to higher earnings is advancing to the Contact Center Quality Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $135,745 - a projected growth of 29% over your current level.
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A Contact Center Quality Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Quality Manager earns the most in San Jose, CA, where the annual salary of a Contact Center Quality Manager is $132,225.
The highest pay for Contact Center Quality Manager is $138,454.
The lowest pay for Contact Center Quality Manager is $86,727.
Manages contact center quality assurance programs. Develops policies and procedures that improve the quality of inbound and outbound customer interactions. Establishes quality standards governing customer interactions and implements monitoring programs. Defines performance metrics and quality goals that continuously improve customer satisfaction and call center performance. Designs training programs and process enhancements to correct quality issues. Typically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
The Insurance industry offers the highest average compensation for Contact Center Quality Manager roles, with salaries approximately 30% above the market median.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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