How much does a Contact Center Quality Manager make in the United States? The average Contact Center Quality Manager salary in the United States is $78,308 as of April 26, 2022, but the range typically falls between $64,121 and $93,848. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
MEP Superintendent - Data Center (15276195)
Pkaza - Critical Facilities Recruiting - Ashburn, VA
Quality Specialist - NIH - Bethesda, MD
Kelly - Fairfax, VA
RN - Registered Nurse - Progressive Care Center
Bon Secours - Midlothian, VA
Registered Nurse (RN) - Pain Management - Maryview Medical Center (PRN)
Bon Secours - Portsmouth, VA
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 Salary.com)... View full job description
See user submitted job responsibilities for Contact Center Quality Manager.
Salary.com's CompAnalyst platform offers:
City, State | Compared to national average |
---|---|
City, State San Francisco, CA |
Compared to national average
|
City, State Washington, DC |
Compared to national average
|
City, State Miami, FL |
Compared to national average
|
City, State Chicago, IL |
Compared to national average
|
City, State Boston, MA |
Compared to national average
|
City, State New York, NY |
Compared to national average
|
City, State Dallas, TX |
Compared to national average
|
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler | Experience 1 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Take just three simple steps below to generate your own personalized salary report
Core compensation
Includes base and annual incentives
View the Cost of Living in Major Cities
Skills associated with Contact Center Quality Manager: Customer Service Monitoring Software, Customer Service Help Desk Software, Customer Service Metrics, Real Time Call Monitoring ...More
Salary estimation for Contact Center Quality Manager at companies like : CIVITAS RESOURCES INC, KINDER MORGAN INC, KOSMOS ENERGY LTD
Jobs with a similar salary range to Contact Center Quality Manager : Billing Operations Manager, Program Delivery Manager, PMO Analyst