How much does a Contact Center Quality Manager make in the United States? The average Contact Center Quality Manager salary in the United States is $78,308 as of April 26, 2022, but the range typically falls between $64,121 and $93,848. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $64,121 10% $51,204 90% $107,996 75% $93,848 $78,308 50%(Median)
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Check out Contact Center Quality Manager jobs in Virginia

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Job Description for Contact Center Quality Manager

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in the United States. The base salary for Contact Center Quality Manager ranges from $64,121 to $93,848 with the average base salary of $78,308. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $69,084 to $104,123 with the average total cash compensation of $85,913.
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Skills associated with Contact Center Quality Manager: Customer Service Monitoring Software, Customer Service Help Desk Software, Customer Service Metrics, Real Time Call Monitoring ...More

Salary estimation for Contact Center Quality Manager at companies like : CIVITAS RESOURCES INC, KINDER MORGAN INC, KOSMOS ENERGY LTD

Jobs with a similar salary range to Contact Center Quality Manager : Billing Operations Manager, Program Delivery Manager, PMO Analyst