Contact Center Quality Analyst, Sr. jobs in Madison, WI

Watertown Regional is seeking a Clinical Quality Control Data Analyst 

Full time; 40 hours per week - Monday through Friday

Salary Range: $60K - $65K per year

Please note:  this position is on site and does not provide a relocation allowance

Under the direction of the Chief Patient Safety Officer / Executive Director of Quality, this position will lead, develop, design, and implement clinical data analysis initiatives for a variety of customers across the Watertown enterprise. 

Demonstrate a mastery of a variety of analytical methods including effective and efficient data use from EMR’s, statistical modeling, reporting and data visualization. 

Design and implement project reports and data presentations appropriate for use with Executive and Physician Leadership and Clinical staff. Facilitate clinical improvement projects working with interdisciplinary teams. 

Exercise independent judgment and discretionary decision-making ability related to clinical project management assuring record keeping of projects and improvement cycles.

Assure data are valid for regulatory reporting and that all deadlines for data submission are met. 

Work closely with the quality and clinical teams on gaps in performance for required metrics with the goal of top performance. 

Develop and maintain positive relationships with WRMC staff, leaders, and providers.

Watertown Regional Medical Center offers a great work environment, competitive pay and benefits including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Healthcare Flexible Spending
• Limited Purpose Flexible Spending
• Dependent Care
• Flexible Spending
• Short-Term Disability
• Long-Term Disability
• Life Insurance and AD&D
• 401K
• PTO
• Tuition Reimbursement
• EAP – Employee Assistance Program
• Wellness Program
• On-site Fitness Center
• RethinkCare
• Virta

Voluntary Benefits

• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Identity Protection
• Legal Services Plan
• Auto & Home Insurance
• Pet Insurance
• Discount Mall

At Watertown Regional Medical Center, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our healthcare professionals deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop in their chosen disciplines. The heart of WRMC is in its people, making our hospital a family that only the best is invited to join. If you feel that your skills and compassion fit with our vision for healthcare, we invite you to apply today. 

• Bachelor’s Degree Required
• 2 years of analysis/statistical experience required, in a health care field, required or demonstrated competence in related field
• Must demonstrate a mastery of Excel spreadsheets, common statistical software packages and basic macro language or obtain within 30 days of hire.
• Must demonstrate an ability to manage multiple projects.
• Must be able to provide leadership and strong decision making and problem solving skills
• Must exhibit strong organizational and communication skills. Must be able to work under pressure and meet deadlines.
• Requires an ability to participate effectively in cross departmental/clinic teams.
• Clinical experience and/or knowledge of health care systems preferred.
• Experience working with EMR’s and writing reports from EMR’s highly desirable.
• Initiates work assignments independently little to no direction.
• Demonstrates responsibility and accountability according to legal, ethical, professional, educational, and personal development goals.
• Ability to lead quality improvement initiatives.
• Knowledge of process/performance improvement techniques