Contact Center Quality Analyst, Sr. jobs in Shreveport, LA

Looking for a dynamic and rewarding career? Thrive in a fast-paced environment? Are you dependable to be available for work and to complete work in a timely manner? Are you a skilled communicator with a knack for problem-solving? Join Roundstone Professional Services Group Team! We are seeking a Contact Center Collection Agent to join our team. In this role, you will be responsible for managing collections while providing outstanding customer service. Your ability to build rapport and navigate challenging conversations will be key to your success.

MAJOR RESPONSIBILITIES AND DUTIES:
· Provide exceptional customer experience.

· Conduct outbound and inbound calls to collect outstanding debts in a professional manner.

· Communicate effectively with customers to understand their financial situations and negotiate payment plans.

· Directly assisting customers and resolving inquiries.

· Communicate effectively verbally and written.

· Think quickly in a fast-paced environment.

· Multi-task with different systems and software.

· Maintain confidentiality of customer information.

· Remain professional with customers and coworkers.

· Team support for smooth contact center function.

· Follow directives and adapt quickly to changes.

· Able to follow attendance policy.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Application Question(s):

• Available to work 9am -6pm Mon-Fri

Education:

• High school or equivalent (Required)

Experience:

• Call/Contact Center: 1 year (Preferred)
• Collections: 2 years (Required)

Ability to Commute:

• Texarkana, TX 75503 (Required)

Ability to Relocate:

• Texarkana, TX 75503: Relocate before starting work (Required)

Work Location: In person