Contact Center Traffic and Scheduling Analyst jobs in Duluth, MN

Centricity Credit Union (an equal opportunity employer) is a progressive financial institution looking for a friendly and energetic individual to provide exceptional customer service and meet the needs of our members over the phone and all digital channels. The ideal candidate should enjoy working with people and enjoy a consultative and fast paced environment. The ideal candidate should possess excellent written and verbal communication skills and strong attention to detail. Daily duties include providing daily teller transactions, first point of contact for debit card fraud and debit card maintenance, offer products and services to our membership, wire transfers, ACH originations, and excellent problem-solving skills. Qualified candidates should have the ability to build rapport with fellow teammates, credit union management and our membership. Prior work in the finance or banking industry is required.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance
• Volunteer time off
• Wellness program

Physical Setting:

• Office

Schedule:

• Monday to Friday

Supplemental Pay:

• Holiday pay

Education:

• High school or equivalent (Preferred)

Experience:

• credit union or banking: 1 year (Required)
• customer service: 2 years (Required)

Work Location: In person