Contact Center Traffic and Scheduling Analyst, Sr. jobs in Chico, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

2 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Chico, CA area

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CA HOME MORTGAGE CONSULTANT (SAFE)
  • Wells Fargo Bank
  • Chico, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 3 days ago

Chico is the most populous city in Butte County, California, United States. As of the 2010 United States Census, the population was 86,187, reflecting an increase of 26,233 from the 59,954 counted in the 2000 Census. The city is the cultural, economic, and educational center of the northern Sacramento Valley and home to both California State University, Chico and Bidwell Park, the country's 26th largest municipal park and the 13th largest municipally-owned park. Bidwell Park makes up over 17% of the city. Other cities in close proximity to the Chico Metropolitan Area (population 212,000) incl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$57,023 to $78,114
Chico, California area prices
were up 2.5% from a year ago