Contact Center Traffic and Scheduling Analyst, Sr. jobs in Costa Mesa, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

73 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Costa Mesa, CA area

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Senior Loan Processor & Underwriter LEVEL II
  • Lexington Mortgage Corporation
  • Irvine, CA
  • Do you have the processing skills above 8+ and analytical skills? If you do, we want to see your ... Currently Scheduling Interviews. . . We are an Equal Opportunity Employer. It is the policy of the ...
  • 17 hours ago

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ADMITTING WORKER - Yorba Linda Imaging Center - F/T - Days
  • University of California- Irvine Medical Centers
  • Yorba Linda, CA
  • Incumbent serves as first point of contact for patients in the ambulatory clinics. Performs general ... Schedules, confirms and cancels patient appointments. REQUIRED QUALIFICATIONS: * Ability to ...
  • 3 days ago

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Senior Information Security Analyst
  • City of Hope
  • Irvine, CA
  • We are an agile, disruptive brand that's backed by a founding member of the National Cancer Center ... Monitor, track, analyze and record incidents to ensure protection from any potential leaks of ...
  • 4 days ago

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Business Analyst - Banking - Full Time
  • Vaco Technology
  • Irvine, CA
  • Oversee test execution schedule and milestones to ensure biweekly and quarterly sprints are ... senior management. Test defect resolution to ensure defect has actually been resolved
  • 4 days ago

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Sr. Manufacturing Supplier Engineer
  • Ultimate Staffing
  • Irvine, CA
  • Strong problem-solving, organizational, analytical and critical thinking skills * Substantial ... Must be able to work in a team environment, including inter-departmental teams and key contact ...
  • 4 days ago

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Senior Accountant - CPA
  • Falck USA, Inc.
  • Irvine, CA
  • The Senior Accountant/CPA will responsible for month-end closing, analysis and internal financial ... reports and analysis. · Maintain fixed assets ledger and supporting accounting schedules
  • 4 days ago

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Sr. Principal Software Architect - Statistical Analysis
  • OPPO US Research Center
  • Dana Point, CA
  • Machine Intelligence and Data AnalyticS team (MIDAS) is seeking a Sr. Principal Software Architect - Statistical Analysis to design and review the analytics infrastructure for applications and ...
  • 5 days ago

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Senior Reinsurance Systems Analyst
  • Pacific Life
  • Aliso Viejo, CA
  • It's in this spirit that we are currently looking to add a Senior Reinsurance Systems Analyst to ... That's why we also allow employees to build flexibility into their work schedules, provided they ...
  • 6 days ago

Costa Mesa (/ˌkoʊstə ˈmeɪsə/) is a city in Orange County, California. Since its incorporation in 1953, the city has grown from a semi-rural farming community of 16,840 to a primarily suburban and edge city with an economy based on retail, commerce, and light manufacturing. The population was 109,960 at the 2010 United States Census. Costa Mesa is located 37 miles (60 km) southeast of Los Angeles, California, 88 miles (142 km) north of San Diego, California and 425 miles (684 km) south of San Francisco, Costa Mesa encompasses a total of 16 square miles (41 km2) with its southernmost border only...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,409 to $85,498
Costa Mesa, California area prices
were up 3.0% from a year ago