Contact Center Traffic and Scheduling Analyst, Sr. jobs in Garden Grove, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

41 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Garden Grove, CA area

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Sr. SAP Solutions Architect - Finance Systems - 20-00282
  • Platinum Resource Group
  • Newport Beach, CA
  • Strong analytical and critical thinking skills, including system and business process analysis and ... Cost Center / Profit Center Accounting, Treasury, Banking, Job Costing, Procure to Pay
  • yesterday

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CMMS Administrator
  • Elite Line Services
  • Torrance, CA
  • Training to work in a Cutting Edge Fulfillment Center ! * A Safety-First culture! Duties include ... Works with corporate EAM Business Analyst to roll out standard object coding scheme, Preventive ...
  • 2 days ago

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Senior Design Engineer
  • Cynet Systems
  • Irvine, CA
  • Perform more complex tolerance analysis. Skills: * Excellent written and verbal communication ... Must be able to work in a team environment, including inter-departmental teams and key contact ...
  • 3 days ago

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Sr. Engineering Designer - Medical Device
  • Ultimate Staffing
  • Irvine, CA
  • Problem solving methodology, tolerance analysis, and GDP (Good Documentation Practices) * Proven ... Must be able to work in a team environment, including inter-departmental teams and key contact ...
  • 3 days ago

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Sr Design Engineer
  • Ultimate Staffing
  • Irvine, CA
  • Problem solving methodology, tolerance analysis, and GDP (Good Documentation Practices) * Proven ... Must be able to work in a team environment, including inter-departmental teams and key contact ...
  • 3 days ago

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Sr. Corporate IT System Administrator
  • inSync Staffing
  • Santa Ana, CA
  • The Systems Administrator will apply proven communication, analytical, and problem-solving skills ... A point of contact for internal customers, providing technical guidance and support for server ...
  • 3 days ago

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Sr Quality Engineer - Post Market Surveillance
  • Ultimate Staffing
  • Irvine, CA
  • A large, global medical device company is looking to identify a Sr. PMS Quality Engineer will be ... contact to analyze the presence of substance allowed by SHEER and ROHS requirements ยท Update ...
  • 6 days ago

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Senior Staff Accountant
  • CV Resources
  • Irvine, CA
  • Analyze expenses and expense accruals * Review vendor statement reconciliations and reconcile ... Prepare audit schedules * Sales & Use Tax Reporting * Cost of goods sold and inventory processing ...
  • 6 days ago

Garden Grove is a city in northern Orange County, California, United States, located 34 miles (55 km) southeast of the city of Los Angeles in the Los Angeles metropolitan area. The population was 170,883 at the 2010 United States Census. State Route 22, also known as the Garden Grove Freeway, passes through the city in an east-west direction. The western portion of the city is known as West Garden Grove. According to the United States Census Bureau, the city has a total area of 46.5 km2 (18.0 sq mi) 0.10% of which is water. West Garden Grove is west of Beach Boulevard....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,663 to $85,841
Garden Grove, California area prices
were up 3.2% from a year ago