Contact Center Traffic and Scheduling Analyst, Sr. jobs in Huntington Beach, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

65 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Huntington Beach, CA area

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Business Analyst - Banking - Full Time
  • Vaco Technology
  • Irvine, CA
  • Oversee test execution schedule and milestones to ensure biweekly and quarterly sprints are ... senior management. Test defect resolution to ensure defect has actually been resolved
  • 6 hours ago

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Senior Accountant - CPA
  • Falck USA, Inc.
  • Irvine, CA
  • The Senior Accountant/CPA will responsible for month-end closing, analysis and internal financial ... reports and analysis. · Maintain fixed assets ledger and supporting accounting schedules
  • 10 hours ago

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Contact Center Representative @ $15/Hr (4 Months Contract)
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • 11 hours ago

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Contact Center Representative, @ $ 15/Hr, @ Anaheim, CA USA 92801
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • yesterday

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Data Center Solutions Architect
  • CyberCoders
  • Irvine, CA
  • What You Need for this Position - Senior-level experience in Cloud, Data Center, and Next Gen Data ... breakdown schedules and engagement pricing. Data Center and Cloud Solutions Architects are ...
  • 5 days ago

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Senior Data Analyst
  • Solugenix
  • Irvine, CA
  • ... Schedule Management, Financial Management, Risk Management, Staffing Management & Quality ... ETL (Informatica Power center is a big plus) * Advanced analytics / data mining * Data modeling ...
  • 6 days ago

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Revenue Recognition Analyst / Accountant
  • Company located in Orange County, CA
  • Irvine, CA
  • Description Seeking a full-time Revenue Recognition Analyst/Accountant. This position will have ... end schedules in the Company's ERP. - Come up with recommendations to senior management based on ...
  • 6 days ago

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Senior Finance Manager
  • CyberCoders
  • Newport Beach, CA
  • Senior Finance Manager If you are a Senior Finance Manager with experience, please read on! Top ... schedules, reports, presentations and other analysis - Provide leadership in re-design and ...
  • 6 days ago

Huntington Beach is a seaside city in Orange County in Southern California. The city is named after American businessman Henry E. Huntington. The population was 189,992 during the 2010 census, making it the most populous beach city in Orange County and the seventh most populous city in the Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area.[citation needed] Its estimated 2014 population was 200,809. It is bordered by Bolsa Chica Basin State Marine Conservation Area on the west, the Pacific Ocean on the southwest, by Seal Beach on the northwest, by Westminster on the north, by Fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,297 to $85,338
Huntington Beach, California area prices
were up 3.0% from a year ago