Contact Center Traffic and Scheduling Analyst, Sr. jobs in Orange, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

64 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Orange, CA area

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Sr Project Coordinator Consultant
  • Robert Half
  • Long Beach, CA
  • ... organizing and scheduling meetings, taking meeting minutes, following up on action items ... software design, analysis, package implementations, and software upgrades 5. Experience with ...
  • 21 hours ago

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100% Remote Senior Mortgage Underwriter
  • Jobot
  • Irvine, CA
  • Completes a thorough analysis of loan files to determine compliance with company, investor, & FHA ... Completion of all required underwriting worksheets found in Fast Trac 360 Resource Center. Assists ...
  • 3 days ago

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Call Center Representative
  • Ultimate Staffing Services
  • Irvine, CA
  • ... cause analysis under direction and supervision (15%) * Process customer returns and monitor to ... Schedule will be 8:00am-4:30pm- must work this shift and be on time daily * Advanced computer ...
  • 3 days ago

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Sr HR Compensation Rep
  • Ajilon
  • Santa Ana, CA
  • Responsibilities include but are not limited to, job offers, job evaluation, market analysis ... Serves as the point of contact for questions on job descriptions; works with department leaders to ...
  • 4 days ago

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Pharmacy Technician Call Center Customer Service Representative
  • Rx relief
  • Downey, CA
  • Schedule: Full-Time - Varies - Day and Afternoon shifts * Length of Assignment: Temporary to ... Contact us to learn why everything we do is all about YOU!
  • 4 days ago

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Optometric Associate/Customer Service
  • Mission Optometric Center
  • San Juan Capistrano, CA
  • If you would like to pursue a career in vision care, please contact us to schedule an interview. We ... Company Description Mission Optometric Center is the largest optometry practice in San Juan ...
  • 5 days ago

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Senior Accountant
  • Robert Half
  • Costa Mesa, CA
  • Reporting to the Controller, you will be responsible for financial reporting and analysis, payroll ... schedules and documents related to the company's audit. Work closely with the audit firm to ensure ...
  • 6 days ago

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Senior Sales Rep - industrial mfr
  • Confidential
  • Irvine, CA
  • ... analyze and report on sales performance and activities of key accounts Client Service ยท Be the ... of contact and build long-term relationships with key accounts to secure existing revenue on ...
  • 7 days ago

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,635 to $85,805
Orange, California area prices
were up 3.0% from a year ago