Customer Account Representative jobs in the United States

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Patient Account Representative is responsible for managing account resolutions regarding patient balances by ensuring payments are received in a timely manner from patients.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent
• Previous experience in collections
• Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.
• Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the Health Insurance Portability and Accountability Act (HIPAA) at all times
• Able to perform basic mathematical computations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, typing, and reading. The employee may occasionally handle up to twenty-five (25) pounds.
• Ability to cope with ambiguous, changing environment while under pressure in a calm
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions:

• Responsible for refunding patient credits.
• Communicate directly with patients to send statements and collect balances.
• Prepare final notices for outstanding patient balances.
• Submit outstanding patient accounts to collection agency.
• Review/Posting of unapplied cash.
• Set up and review terms of payment plans are being met.
• Participate in end of month closing procedures.

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status