Customer Account Representative jobs in the United States

Customer Service Representative - Roselle, IL
  • Signode -Customer Service Representative
  • Roselle, IL FULL_TIME
  • Customer Service Representative - Roselle, IL

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.




    Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.

    Essential Functions

    ? Answer incoming customer service tickets, phone calls, and Teams messages, courteously and consistently using established guidelines.

    ? Respond full circle to requests from customers, sales reps and service reps.

    ? Collaborate with other departments to resolve customer issues and align with customers’ needs and requests.

    ? Maintain appropriate records and documentation in our ERP System.

    ? Act as an Account advocate by managing and overseeing inquiries that require concierge handling.

    ? Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.

    ? Investigate and resolve billing concerns by tracing shipments, researching price differences and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.

    ? Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.

    ? Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented.

    ? Complete and review customer specific reports for accuracy and integrity.

    ? Recommend ideas which enhance the overall customer experience.

    Position Qualifications

    Education: High School Diploma or GED required. Associates degree in Business or related field preferred.

    Experience: 2 years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment. Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.

    Functional Success Drivers: Possessing these certain competencies are what we require for

    an individual to be successful in this role.

    ? Customer Focus

    ? Detail Orientated

    ? Interpersonal Savvy

    ? Energy

    ? Communication

    ? Listening

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 5 Days Ago

Freelance Side Jobs - Customer Service Representative
  • Customer Service Representative - Fud
  • Memphis, TN OTHER
  • Fud, the World's First Social Hustling Community, is seeking a Freelance Side Jobs - Customer Service Representative to join our community. As an expert and mentor in our community, you will play a vi...
  • 3 Days Ago

Customer Service Representative/Call Center Representative
  • Account Resolution Corporation
  • Chesterfield, MO FULL_TIME
  • Job Description: all positions are done onsite in our call center in Chesterfield MO ( NO REMOTE) If you are looking for a career at a stable company with excellent pay and benefits LETS TALK!! · Acco...
  • 1 Day Ago

Customer Service - Payment Collection Representative
  • Eastern Account Systems
  • Portland, CT FULL_TIME
  • About the job: Do you get a sense of satisfaction from helping people get a better handle on things that stress them out? If so, folks like you play an important role in delivering the best experience...
  • 15 Days Ago

Customer Service - Payment Collection Representative
  • Job Details Job Location: E-CENTER INC - BROOKFIELD, CT Salary Range: Undisclosed DescriptionAbout the job: Do you get a sense of satisfaction from helping people get a better handle on things that st...
  • 1 Month Ago

Customer Relationship Representative - Associate Engagement Center
  • TMPW for PeopleReady Corporate Account
  • Houston, TX FULL_TIME
  • The CRR - AEC is responsible for providing support to the Associate Engagement Centers. By assisting with daily operations, this position advocates for the customer and associate experience. This posi...
  • 8 Days Ago

Sales Account Manager
  • Rabine America
  • District Heights, MD
  • Job Description Job Description Rabine Paving Mid Atlantic, LLC is seeking a Sales Account Manager. This position requir...
  • 4/19/2024 12:00:00 AM

Sales Account Manager
  • Rooftop Chimney Sweeps LLC
  • Alexandria, VA
  • You could be perfect for our team if: You enjoy helping clients find solutions by showing valueand you have proven succe...
  • 4/19/2024 12:00:00 AM

Sales Account Manager (Fairfax, VA)
  • Fairfax, VA
  • Enterprise Sales Account Manager (Fairfax, VA) The successful candidate for the Sales Account Manager position within ou...
  • 4/19/2024 12:00:00 AM

Sales Account Manager
  • Alexandria, VA
  • Alexandria, Virginia Sales Account Manager Pay from $85,000 to $133,000 per year Strong customer relationships built on ...
  • 4/17/2024 12:00:00 AM

Sales Account Manager (Fairfax, VA)
  • Qnap Usa
  • Fairfax, VA
  • Enterprise Sales Account Manager (Fairfax, VA) The successful candidate for the Sales Account Manager position within ou...
  • 4/16/2024 12:00:00 AM

Customer Account Representative
  • Agon Inc
  • Washington, DC
  • Job Description Job Description Customer Account Representative Roles and Responsibilities of Our Customer Account Repre...
  • 4/15/2024 12:00:00 AM

Customer Account Representative/Delivery Driver
  • Rent-A-Center
  • Suitland, MD
  • It's Your Career. Own it! We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy....
  • 4/15/2024 12:00:00 AM

Inside Sales Account Manager
  • Reed Exhibitions
  • Washington, DC
  • Job Description Job Description Tele Account Manager Builds and maintains effective long-term relationships and a high l...
  • 4/15/2024 12:00:00 AM

Income Estimation for Customer Account Representative jobs
$35,162 to $44,068