1. What is the average salary of a Customer Service Senior Manager?
The average annual salary of Customer Service Senior Manager is $141,392.
In case you are finding an easy salary calculator,
the average hourly pay of Customer Service Senior Manager is $68;
the average weekly pay of Customer Service Senior Manager is $2,719;
the average monthly pay of Customer Service Senior Manager is $11,783.
2. Where can a Customer Service Senior Manager earn the most?
A Customer Service Senior Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Customer Service Senior Manager earns the most in San Jose, CA, where the annual salary of a Customer Service Senior Manager is $177,447.
3. What is the highest pay for Customer Service Senior Manager?
The highest pay for Customer Service Senior Manager is $176,256.
4. What is the lowest pay for Customer Service Senior Manager?
The lowest pay for Customer Service Senior Manager is $107,875.
5. What are the responsibilities of Customer Service Senior Manager?
Customer Service Senior Manager manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a Customer Service Senior Manager oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Customer Service Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Customer Service Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Customer Service Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
6. What are the skills of Customer Service Senior Manager
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.)
Food Safety: Applying procedures during food preparation, processing, storage, and distribution to ensure consumers are safe from foodborne illnesses.
3.)
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
