Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
**We have an opening on our Santa Barbara Information Systems team for an Administrative Assistant**
Job Title: Administrative Assistant to IS and CIO
Requisition #: 1853
Job Type: Full time, Hourly, Non-Exempt, Confidential
Location: Santa Barbara
Salary: $26.12-$29.25
Please apply using the following link: https://tri-counties.hiringplatform.com/198583-1853-administrative-assistant-is-and-cio/795674-initial-form/en
Benefits:
Job Title: Administrative Assistant to Information Systems and CIO
Job Summary: Within a team environment, will perform a wide array of person centered administrative and operational tasks for the Information Systems team across all offices. Demonstrated ability to handle highly confidential and technical material is essential to this role
Supervision: Chief Information Officer (CIO) and assignments may be provided by other IS team members.
Specific Job Duties:
Administrative
1. Assist the CIO and IS team daily: receive and return phone calls, email, IS Messaging Channel messages and handle as appropriate, scan and mail letters and other documents, coordinate and schedule appointments and meetings, maintain calendar, receive daily mail, sort and distribute properly.
2. Assist the CIO with preparation of presentations and handouts for all Board meetings and Board committee meetings.
3. Plan, schedule and coordinate various meetings, events and other gatherings that require assistance. Prepare and distribute agendas, provide handouts, set up room, coordinate and communicate with speakers, take minutes, coordinate with personnel at offsite venues, order/pick up/layout refreshments, and other relevant logistics.
4. Perform other administrative support/duties as assigned.
Asset Management
1. Overseeing the asset management process throughout the entire lifecycle, from acquisition to disposal of all TCRC equipment, ensuring accurate tracking and maintenance of TCRC IS
managed assets.
Staff Onboarding/Separation Coordination
1. Coordinating the onboarding and separation process of TCRC staff.
2. Managing equipment requirements based on job duties and ergonomic accommodation needs
3. Systems and application account creation based on job duties
4. Preparation of custom account reference documents to facilitate a smooth transition for new and departing employees.
Publications Management
1. Maintaining the availability and accuracy of all TCRC brochures in coordination with Media and Communication staff and Facilities department.
2. Managing inventory levels and coordinating the distribution of brochures as needed.
3. Responsible for creating and distributing employee badges, ensuring all new and existing staff have the appropriate identification and access in coordination with Facilities department.
Intranet Web Updates:
1. Performing basic updates to existing pages on the company’s intranet, ensuring that information is current and accurate.
Invoice Processing and Budget Tracking:
1. Processing all IS-related invoices for payment, ensuring timely approvals and accurate financial management within the department.
Training Material Coordination:
1. Assisting in the coordination and preparation of technical training and reference materials for the Agency.
2. Managing logistics for training sessions, including scheduling and resource allocation in coordination with the Organizational Development Department.
Software Licensing Management
1. Administration of software licenses, ensuring compliance and renewals are handled efficiently
Job Requirements
1. Able to prioritize work and meet deadlines.
2. Strong planning, organization, and coordinating skills.
3. Understands a person-centered approach to business operations.
4. Excellent verbal and written communication skills.
5. Self-starter, good work ethic, highly motivated and energetic.
6. Ability to maintain utmost confidentiality.
7. Demonstrate analytical skills.
8. Able to work with minimum supervision, open to feedback and eager to take on responsibility.
9. Possess a high level of emotional intelligence.
10. Attention to detail, tact, discretion and good judgment.
11. Ability to work effectively with a variety of different people and at all levels in the organization. Team player.
12. Ability to work efficiently and handle multiple projects and tasks concurrently.
13. Thinks ahead, minimizing potential problems.
14. Highly reliable, excellent attendance and punctuality record.
Minimum Qualifications:
Job Type: Full-time
Pay: $26.12 - $29.25 per hour
Work Location: In person
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