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Contact Center Traffic and Scheduling Supervisor Salary in the United States

How much does a Contact Center Traffic and Scheduling Supervisor make in the United States?

As of March 01, 2026, the average salary for a Contact Center Traffic and Scheduling Supervisor in the United States is $80,702 per year, which breaks down to an hourly rate of $39.

However, a Contact Center Traffic and Scheduling Supervisor's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $91,490
  • Majority Range (25th-75th percentile): $73,754 to $86,349
  • Entry-Level (10th percentile): $67,428
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View as table View as graph 25% $73,754 10% $67,428 90% $91,490 75% $86,349 $80,702 50%(Median) Didn’t find job title? Click

Contact Center Traffic and Scheduling Supervisor Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $86,349 $7,196 $1,661 $42
Average $80,702 $6,725 $1,552 $39
25th Percentile $73,754 $6,146 $1,418 $35
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Key Factors That Influence Contact Center Traffic and Scheduling Supervisor Salaries

A Contact Center Traffic and Scheduling Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Traffic and Scheduling Supervisor Salaries?

Experience is a primary driver of a Contact Center Traffic and Scheduling Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Traffic and Scheduling Analyst I (0-2 years): $51,447
  • Contact Center Traffic and Scheduling Analyst II (2-4 years): $57,034
  • Contact Center Traffic and Scheduling Analyst III (4-7 years): $71,854
  • Contact Center Traffic and Scheduling Supervisor (7+ years): $80,702
  • Contact Center Traffic and Scheduling Manager (7+ years): $116,622
Job Role Years of Experience Average Salary
Contact Center Traffic and Scheduling Analyst I0-2 years$51,447
Contact Center Traffic and Scheduling Analyst II2-4 years$57,034
Contact Center Traffic and Scheduling Analyst III4-7 years$71,854
Contact Center Traffic and Scheduling Supervisor7+ years$80,702
Contact Center Traffic and Scheduling Manager7+ years$116,622
$51,447 Contact C...
$57,034 Contact C...
$71,854 Contact C...
$80,702 Contact C...
$116,622 Contact C...
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What Am I Worth?

Top Paying Cities for Contact Center Traffic and Scheduling Supervisors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $101,789
  • San Francisco: $100,789
  • Oakland: $98,553

How Education impacts a Contact Center Traffic and Scheduling Supervisor's Salary?

Your level of education can impact your salary potential. While many Contact Center Traffic and Scheduling Supervisors enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Contact Center Traffic and Scheduling Supervisor with a Bachelor's Degree is between $77,329 and $83,441).

Contact Center Traffic and Scheduling Supervisor Salaries by Degree Level

Typical Education for Contact Center Traffic and Scheduling Supervisor
Degree Level % of user with this level of education
No Diploma 1.0%
High School 20.6%
Associates 14.4%
Bachelors 57.7%
Masters 6.2%
Doctorate 0.0%
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Contact Center Traffic and Scheduling Supervisor Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Traffic and Scheduling Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on March 01, 2026
$73,754
Average $80,702/year
$86,349
$6,146
Average $6,725/month
$7,196
$1,418
Average $1,552/week
$1,661
$35
Average $39/hour
$42
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $86,349 $7,196 $1,661 $42
Average $80,702 $6,725 $1,552 $39
25th Percentile $73,754 $6,146 $1,418 $35

Contact Center Traffic and Scheduling Supervisor Salary Growth & Career Path

Contact Center Traffic and Scheduling Supervisor
Contact Center Scheduling Manager
Contact Center Traffic and Scheduling Manager

Promotions are the fastest way to increase your earnings. As a Contact Center Traffic and Scheduling Supervisor, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Contact Center Traffic and Scheduling Supervisor Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Contact Center Scheduling Manager $111,899 39%
Contact Center Traffic and Scheduling Manager $116,622 45%

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Most common benefits for Contact Center Traffic and Scheduling Supervisor

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FAQ about Contact Center Traffic and Scheduling Supervisor

1. Where can a Contact Center Traffic and Scheduling Supervisor earn the most?

A Contact Center Traffic and Scheduling Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Traffic and Scheduling Supervisor earns the most in San Jose, CA, where the annual salary of a Contact Center Traffic and Scheduling Supervisor is $101,789.

2. What is the highest pay for Contact Center Traffic and Scheduling Supervisor?

The highest pay for Contact Center Traffic and Scheduling Supervisor is $91,490.

3. What is the lowest pay for Contact Center Traffic and Scheduling Supervisor?

The lowest pay for Contact Center Traffic and Scheduling Supervisor is $67,428.

4. What are the responsibilities of Contact Center Traffic and Scheduling Supervisor?

Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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