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Contact Center Traffic and Scheduling Supervisor Salary in the United States

How much does a Contact Center Traffic and Scheduling Supervisor make in the United States?

As of August 01, 2026, the average salary for a Contact Center Traffic and Scheduling Supervisor in the United States is $80,732 per year, which breaks down to an hourly rate of $39.

However, a Contact Center Traffic and Scheduling Supervisor's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $91,516
  • Majority Range (25th-75th percentile): $73,782 to $86,377
  • Entry-Level (10th percentile): $67,454
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Contact Center Traffic and Scheduling Supervisor Salaries

A Contact Center Traffic and Scheduling Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Traffic and Scheduling Supervisor Salaries?

Experience is a primary driver of a Contact Center Traffic and Scheduling Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Traffic and Scheduling Analyst I (0-2 years): $51,450
  • Contact Center Traffic and Scheduling Analyst II (2-4 years): $57,068
  • Contact Center Traffic and Scheduling Analyst III (4-7 years): $71,864
  • Contact Center Traffic and Scheduling Supervisor (7+ years): $80,732
  • Contact Center Traffic and Scheduling Manager (7+ years): $116,726
Job Role Years of Experience Average Salary
Contact Center Traffic and Scheduling Analyst I0-2 years$51,450
Contact Center Traffic and Scheduling Analyst II2-4 years$57,068
Contact Center Traffic and Scheduling Analyst III4-7 years$71,864
Contact Center Traffic and Scheduling Supervisor7+ years$80,732
Contact Center Traffic and Scheduling Manager7+ years$116,726
View as Graph

How Do Contact Center Traffic and Scheduling Supervisors Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Traffic and Scheduling Supervisors. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $89,386.
  • California: $89,047.
  • Massachusetts: $87,861.

Top Paying Cities for Contact Center Traffic and Scheduling Supervisor

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $101,827
  • San Francisco: $100,712
  • Oakland: $98,590

Contact Center Traffic and Scheduling Supervisor Salary by Company Size: Startups vs. Enterprise

Contact Center Traffic and Scheduling Supervisor salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $90,375. While startup companies pay approximate $76,455.

Contact Center Traffic and Scheduling Supervisor Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $76,455
Growth Stage 51~500 $80,860
Established 501~5000 $87,273
Enterprise 5000+ $90,375

Contact Center Traffic and Scheduling Supervisor Salary by Industry: Top Paying Sectors

For Contact Center Traffic and Scheduling Supervisor roles, the industry you choose can affect earning potential by as much as 35% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Aerospace & Defense sectors offer the strongest compensation, at 20% above the average. In contrast, Contact Center Traffic and Scheduling Supervisor positions in Edu., Gov't. & Nonprofit or Retail & Wholesale typically offer lower base pay, as these industries often view Contact Center Traffic and Scheduling Supervisor as a support function rather than a direct revenue driver.

The top paying industries for a Contact Center Traffic and Scheduling Supervisor

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Pharmaceuticals$96,878$47.020%
Aerospace & Defense$92,842$45.015%
Financial Services$90,420$43.012%
Software & Networking$89,613$43.011%
Construction$88,805$43.010%

How Education impacts an Contact Center Traffic and Scheduling Supervisor's Salary?

Your level of education can impact your salary potential. While many Contact Center Traffic and Scheduling Supervisor enter the field with a Bachelor's Degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Contact Center Traffic and Scheduling Supervisor with a Bachelor's Degree is between $77,329 and $83,441.

Contact Center Traffic and Scheduling Supervisor Salaries by Degree Level

Typical Education for Contact Center Traffic and Scheduling Supervisor
Degree Level % of user with this level of education
No Diploma 1.0%
High School 20.6%
Associates 14.4%
Bachelors 57.7%
Masters 6.2%
Doctorate 0.0%
View as Graph

Contact Center Traffic and Scheduling Supervisor Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Traffic and Scheduling Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$73,782
Average $80,732/year
$86,377
$6,149
Average $6,728/month
$7,198
$1,419
Average $1,553/week
$1,661
$35
Average $39/hour
$42
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $86,377 $7,198 $1,661 $42
Average $80,732 $6,728 $1,553 $39
25th Percentile $73,782 $6,149 $1,419 $35

Contact Center Traffic and Scheduling Supervisor Salary Growth & Career Path

Contact Center Traffic and Scheduling Supervisor

Next Role

Promotions are the fastest way to increase your earnings. As a Contact Center Traffic and Scheduling Supervisor, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
Contact Center Scheduling Manager $111,980 39%
Contact Center Traffic and Scheduling Manager $116,726 45%

Most common benefits for Contact Center Traffic and Scheduling Supervisor

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Contact Center Traffic and Scheduling Supervisor

Here are companies hiring for Contact Center Traffic and Scheduling Supervisor and their salaries, click below for more details.

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FAQ about Contact Center Traffic and Scheduling Supervisor

1. Where can a Contact Center Traffic and Scheduling Supervisor earn the most?

A Contact Center Traffic and Scheduling Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Traffic and Scheduling Supervisor earns the most in San Jose, CA, where the annual salary of a Contact Center Traffic and Scheduling Supervisor is $101,827.

2. What is the highest pay for Contact Center Traffic and Scheduling Supervisor?

The highest pay for Contact Center Traffic and Scheduling Supervisor is $91,516.

3. What is the lowest pay for Contact Center Traffic and Scheduling Supervisor?

The lowest pay for Contact Center Traffic and Scheduling Supervisor is $67,454.

4. What are the responsibilities of Contact Center Traffic and Scheduling Supervisor?

Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

5. What industry pays the highest salary for Contact Center Traffic and Scheduling Supervisor?

The Pharmaceuticals industry offers the highest average compensation for Contact Center Traffic and Scheduling Supervisor roles, with salaries approximately 20% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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