How much does a Contact Center Scheduling Manager make in the United States? The average Contact Center Scheduling Manager salary in the United States is $101,169 as of April 26, 2022, but the range typically falls between $85,709 and $115,823. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Scheduling Manager
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2022 Salary.com)... View full job description
Delek US Holdings, Inc. engages in the integrated downstream energy business in the United States. The company's Refining segment processes crude oil and other purchased feedstocks for the manufacture of various grades of gasoline, diesel fuel, aviation fuel, asphalt, and other petroleum-based products that are distrib... More
Delek US Holdings, Inc.
Fiscal Year Ended in 2019
What does a Contact Center Scheduling Manager do?
Contact Center Scheduling Manager in Queens Village, NY
From fixed, split and micro-shifts to the rise of reserve working ie the scheduling technique that keeps up to 25% of the team on fluid shifts, means that bringing a team of full-time, part-time, contract and virtual agents together is a major challenge.
December 04, 2019
Contact Center Scheduling Manager in Mcallen, TX
Then, managers can add in an extra column to group people with the same start and finish times to help organize and communicate car-sharing opportunities in a timely manner.
February 03, 2020
Contact Center Scheduling Manager in Vallejo, CA
Sophisticated algorithms automatically check staffing levels against key performance indicators (KPI), service level agreements (SLA) and skills requirements, while special permission-based parameters allow managers to set non-overwritable activities.
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Average Total Cash Compensation
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduling Manager in the United States. The base salary for Contact Center Scheduling Manager ranges from $85,709 to $115,823 with the average base salary of $101,169. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $94,290 to $132,018 with the average total cash compensation of $113,244.