How much does a Contact Center Scheduling Manager make in the United States? The average Contact Center Scheduling Manager salary in the United States is $101,169 as of April 26, 2022, but the range typically falls between $85,709 and $115,823. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $85,709 10% $71,632 90% $129,164 75% $115,823 $101,169 50%(Median)
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Job Description for Contact Center Scheduling Manager

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2022 Salary.com)... View full job description

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Job Openings for Contact Center Scheduling Manager
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Frederec Green, EVP and Chief Operating Officer
Delek US Holdings, Inc. engages in the integrated downstream energy business in the United States. The company's Refining segment processes crude oil and other purchased feedstocks for the manufacture of various grades of gasoline, diesel fuel, aviation fuel, asphalt, and other petroleum-based products that are distrib... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Scheduling Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
85709
115823
101169

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
94290
132018
113244
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduling Manager in the United States. The base salary for Contact Center Scheduling Manager ranges from $85,709 to $115,823 with the average base salary of $101,169. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $94,290 to $132,018 with the average total cash compensation of $113,244.
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85709
115823

 

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Skills associated with Contact Center Scheduling Manager: Real time Contact Volume Monitoring, Service Level Agreements (SLA), Customer Service Metrics, Performance Metrics ...More

Salary estimation for Contact Center Scheduling Manager at companies like : ARMSTRONG FLOORING INC, Delek US Holdings, Inc., LANDEC CORP

Jobs with a similar salary range to Contact Center Scheduling Manager : Senior Human Resources Manager, Controller II