Contact Center Scheduling Manager Salary in the United States

How much does a Contact Center Scheduling Manager make in the United States? The average Contact Center Scheduling Manager salary in the United States is $94,538 as of May 31, 2019, but the range typically falls between $80,097 and $108,233. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Contact Center Scheduling Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
80097
108233
94538

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
88119
123371
105821
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduling Manager in the United States. The base salary for Contact Center Scheduling Manager ranges from $80,097 to $108,233 with the average base salary of $94,538. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $88,119 to $123,371 with the average total cash compensation of $105,821.
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80097
108233

 

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 26.0%
City, State Washington, DC Compared to national average
+ 11.2%
City, State Miami, FL Compared to national average
-2.5%
City, State Chicago, IL Compared to national average
+ 6.5%
City, State Boston, MA Compared to national average
+ 13.8%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-0.7%
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