How much does a Contact Center Scheduling Manager make in the United States? The average Contact Center Scheduling Manager salary in the United States is $97,674 as of November 25, 2020, but the range typically falls between $82,755 and $111,824. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Scheduling Manager
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description
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Fiscal Year Ended in 2017
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduling Manager in the United States. The base salary for Contact Center Scheduling Manager ranges from $82,755 to $111,824 with the average base salary of $97,674. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $91,048 to $127,462 with the average total cash compensation of $109,335.