Customer Retention Supervisor jobs in Nashville, TN

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Customer Retention Supervisor jobs

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Customer Care Retention Specialist
  • i3 Verticals
  • Murfreesboro, TN FULL_TIME
  • JOB TITLE: Customer Care Retention Specialist
    DEPARTMENT: i3 Operations
    REPORTS TO: Customer Care Supervisor
    JOB LOCATION: Murfreesboro, TN
     
    Position Summary

    Our Customer Care Specialist is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services and to improve upon areas of dissatisfaction. We are looking for an individual that possesses a strong drive for learning and results. Must be personable and comfortable working with customers and sales representatives via phone and email.

     
    Essential Duties and Responsibilities
    • Inbound and outbound calls
    • Provide a high level of customer service through proactive support and active listening.
    • Mediate escalations
    • Utilize strategies to retain existing accounts and bring on additional business locations.
    • Conduct a high level rate analysis.
    • Upsell products/services.
    • Utilize CRM to maintain effective documentation.
    • Maintain Weekly and Monthly Reports
    • Submit account changes/service requests to the account’s changes department.
    • Work with sales reps and various internal departments to help resolve any customer issues and/or account cancelation requests.
    • Manage task or project-based assignments including but not limited to portfolio conversions and outbound campaigns.
    Requirements and Qualifications
    • Bilingual preferred (English and Spanish)
    • 1 year in customer service or call center or related experience
    • High school diploma or GED equivalent
    • High attention to detail
    • Strong organizational skills
    • Effective Time Management
    • Ability to communicate clearly and professionally via phone and email.
    • Ability to learn quickly and multi-task in a fast-paced, ever-changing environment.
    • Works effectively unsupervised and in a team environment.
    • Intermediate math skills.
    • Experience with Microsoft Office programs (Outlook, Excel, Word, etc.
    • Desired prior call center experience.
    • Desired prior experience in the Payment Industry or related field.
    • 1 Month Ago
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    Customer Experience Supervisor
    • MARINE LAYER PBC
    • Nashville, TN FULL_TIME
    • Job DescriptionWe're looking for someone pretty special to help us slang a few tees and get the word out about Marine Layer. This is not a typical retail position because we are not a typical company....
    • 21 Days Ago
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    Customer Service Supervisor
    • Ollie's Bargain Outlet
    • Madison, TN FULL_TIME
    • Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
    • 1 Month Ago
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    S
    Customer Service Supervisor
    • Sysco
    • Nashville, TN FULL_TIME
    • Company: US1168 FreshPoint Nashville, Division of FreshPoint Tomato, LLCZip Code:37210Minimum Level of Education:High School or EquivalentEmployment Type:Full TimeTravel Percentage: 0COMPENSATION INFO...
    • 1 Month Ago
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    M
    Customer Experience Supervisor
    • MARINE LAYER PBC
    • Nashville, TN FULL_TIME
    • Job DescriptionWe're looking for someone pretty special to help us slang a few tees and get the word out about Marine Layer. This is not a typical retail position because we are not a typical company....
    • 1 Month Ago
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    T
    FT/PT Customer Experience Supervisor
    • TJX Companies
    • Columbia, TN FULL_TIME
    • Opportunity: Contribute To The Growth Of Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer serv...
    • 7 Days Ago
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    0 Customer Retention Supervisor jobs found in Nashville, TN area

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    Collection Specialist
    • Lasalle Network
    • Nashville, TN
    • LaSalle Network has an exciting opportunity for a Collection Specialist located in Nashville, TN. This is a hybrid role....
    • 4/25/2024 12:00:00 AM
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    D
    Electrician - Engineering Technician 2 - Music City Center
    • Davidson County-Metro Nashville (TN)
    • Nashville, TN
    • Position Description This is a position of the Convention Center Authority; not a Metropolitan Government position.Excel...
    • 4/25/2024 12:00:00 AM
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    Physician
    • Wayspring
    • Nashville, TN
    • At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We see...
    • 4/25/2024 12:00:00 AM
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    I
    HealthLock Customer Service Representative
    • inAssist
    • Franklin, TN
    • Job Description Job Description HealthLock Customer Service Representative HealthLock is a leading provider of healthcar...
    • 4/24/2024 12:00:00 AM
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    S
    Customer Service Representative
    • Suburban Propane, LP
    • Nashville, TN
    • > > **Customer Service Representative** **Nashville , TN** **JOB ID: 7988** **JOB CATEGORY: Customer Service** **POSITIO...
    • 4/24/2024 12:00:00 AM
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    E
    Account Director, Client Services
    • Epsilon
    • Franklin, TN
    • Job Description Job Description Job DescriptionReporting to the Sr. Director of Client Services, the Account Director (A...
    • 4/23/2024 12:00:00 AM
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    E
    Account Director, Client Services
    • Epsilon
    • Franklin, TN
    • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
    • 4/22/2024 12:00:00 AM
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    S
    Associate Field Service Representative - Nashville - Patient Transport
    • Stryker
    • Nashville, TN
    • Work Flexibility: Field-based Who we want Hard-working winners. Proactive, competitive and results-oriented team members...
    • 4/22/2024 12:00:00 AM
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    About Nashville, Tennessee

    Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017. Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Customer Retention Supervisor jobs
    $56,108 to $80,554
    Nashville, Tennessee area prices
    were up 1.3% from a year ago
    View detail

    What does a Customer Retention Supervisor do?

    Customer Retention Supervisor in Elyria, OH
    It is not hard to see the relationship between trust and customer retention.
    December 24, 2019
    Customer Retention Supervisor in New London, CT
    Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
    February 11, 2020
    Customer Retention Supervisor in Carson City, NV
    Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
    January 23, 2020