Customer Service Supervisor jobs in Clovis, NM

Truck Care Shop Supervisor - Amarillo, TX Date: Apr 12, 2024Location:

Amarillo, TX, US, 79118

Company: Goodyear Job Req ID: JR-40089269

Goodyear. More Driven.

IMMEDIATELY HIRING!!! – APPLY TODAY!!!

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

General Description:

As a Shop Supervisor you will perform supervisor duties for a Truck Care Center, which is an "on-highway" location, providing light mechanical service and tire service to the Commercial Trucking industry.

Responsibilities will include but not be limited to:

• Provide exceptional customer service to ensure long term growth in sales and profits.
• Work to ensure center profitability.
• Facilitate communications throughout the center while working closely with the General Manager.
• Assist in technical areas as needed.
• Inventory management
• Assist with training, coaching, and development of associates.
• Coordinate daily work duties by communicating specific work assignments and responsibilities to associates and hold them accountable.
• Provide "Service Excellence - Always" to meet the service goals of the location and customers.
• Comply with all safety policies and practices.
• All other duties as assigned by management.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting

Basic Requirements:

• At least one year of relevant experience in problem solving and repair work (Service and/or management experience is required).
• Must be willing to work scheduled shifts including nights and weekends.
• Must have a valid driver's license for the type of vehicle required for the position and be able to meet commercial driver qualification requirements.
• Must be at least 21 years of age.
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• High School Diploma or GED preferred

Candidate Criteria:

• Strong oral and written communication ability.
• Commitment to follow all safety procedures and work in a safe manner.
• Must be able to work in a results-oriented, fast-paced environment as part of a team.
• Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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Nearest Major Market: Amarillo
Job Segment: Manager, Quality Assurance, QA, Management, Technology, Quality

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Diesel engine repair: 5 years (Required)
• Supervising: 2 years (Required)
• Customer service: 1 year (Required)

Work Location: In person