Customer Service Training Manager jobs in New Mexico

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Training Coordinator
  • HME Specialists LLC
  • Albuquerque, NM FULL_TIME
  • Are you passionate about providing exceptional customer service and helping others succeed? If so, we have an exciting opportunity for you to join our team as a Full Time Customer Service Training Coordinator at HME Specialists in Albuquerque, New Mexico. As a Training Coordinator, you will play a pivotal role in ensuring our customer service team is well-equipped with the knowledge and skills needed to deliver outstanding service to our valued customers.

    In this role, you will have the opportunity to develop and implement comprehensive training programs, provide ongoing coaching and support to our customer service representatives, and continuously evaluate and improve our training curriculum. You will have the chance to be a problem solver and make a significant impact on the overall customer experience. Joining our team means being part of a customer-focused, energetic, and forward-thinking company culture.

    We value empathy, professionalism, and a commitment to providing the highest level of service. If you are excited to contribute to a positive and dynamic work environment and have a passion for training and developing others, we encourage you to apply today. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off.

    Let us introduce ourselves

    We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

    Your day to day as a Customer Service Training Coordinator

    As a Full Time Customer Service Training Coordinator at HME Specialists, you will have a key role in educating and training new employees in both the Customer Service and Patient Supply departments. You will work closely with department leadership to identify additional training needs for existing employees and collaborate with them to develop and implement training programs that align with the goals of these departments. Additionally, you will play an active role in assisting with department training, ensuring that all employees are knowledgeable about existing and new procedures. As the Training Coordinator, you will have the opportunity to make a significant impact by implementing new training programs as needed, further enhancing the knowledge and skills of our customer service team.

    Does this sound like you?

    To be successful as a Full Time Customer Service Training Coordinator at HME Specialists, you should possess a range of skills and qualifications. While prior experience in the medical/DME field is a plus, it is not required. Additionally, having previous training experience will be beneficial in this role. You must be adaptable and able to tailor training techniques to meet the learning styles of different individuals. As the industry and company evolve, you should be flexible and comfortable with dealing with changes.

    It is essential to have excellent communication and interpersonal skills to effectively educate and train employees. Furthermore, attention to detail, organizational skills, and the ability to prioritize tasks are important in managing and implementing training programs. A strong problem-solving mindset, coupled with the initiative to identify training needs, will contribute to the overall success of the department and company. If you are motivated, flexible, and have a passion for developing others, we encourage you to apply for this exciting opportunity.

    Will you join our team?

    If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

  • 14 Days Ago

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Customer Service Representative Wanted
  • Ortega's Appliance Service
  • Albuquerque, NM FULL_TIME
  • Do you enjoy helping people? Are you looking for a stable, supportive environment to start your career? Then you could have what it takes to be an Ortega's Appliance Service Customer Service Represent...
  • Just Posted

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Customer Service Representative
  • US Forest Service
  • Tijeras, NM FULL_TIME
  • Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to...
  • 2 Months Ago

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Remote Customer Service Representative
  • Freeman Tax Service
  • Albuquerque, NM FULL_TIME
  • We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing e...
  • 2 Months Ago

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Customer Service Manager
  • Aqua Techs Pools and Spas LLC
  • Albuquerque, NM FULL_TIME
  • Benefits/Perks Bonus based on performance Competitive Compensation Comfortable work environment Job Summary We are seeking an office manager to join our team. In this role, you will coordinate all adm...
  • 10 Days Ago

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Food Service Worker (Cashier)
  • Air Education and Training Command
  • Holloman AFB, NM OTHER
  • About the position: This position will be assigned to Striker's Bowling Center on Holloman AFB, NM. This is a flexible position (0-40 Hours Per Week). Work schedule is Monday through Saturday which ca...
  • 6 Days Ago

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Planner, Utilities (Technical Services) - Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Responsible for the preventative maintenance and overall job planning for respective work areas. Procures n...
  • 3/19/2024 12:00:00 AM

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Technical Services Coordinator/Admin
  • Multiquip Inc
  • Lewisville, TX
  • Overview Why Work At Multiquip? Multiquip Inc has been in business for almost 50 years, with our parent company ITOCHU I...
  • 3/18/2024 12:00:00 AM

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Technical Services Coordinator/Admin
  • Multiquip Inc
  • San Bernardino, CA
  • Overview Why Work At Multiquip? Multiquip Inc has been in business for almost 50 years, with our parent company ITOCHU I...
  • 3/18/2024 12:00:00 AM

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Customer Service Training Manager
  • Sollis Health
  • New York, NY
  • Time **You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days ...
  • 3/16/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE & TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/16/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE/TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/16/2024 12:00:00 AM

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Environmental Services Training Manager - !!!$2,500 SIGN-ON BONUS!!! - Northeast Georgia Health Sy
  • ARAMARK
  • Gainesville, GA
  • **Job Description** **!!!$2,500 SIGN-ON BONUS!!!** **Aramark Healthcare** is seeking an **Environmental Services Trainin...
  • 3/15/2024 12:00:00 AM

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Environmental Services Training Manager - Valley Health- Winchester Medical Center-EVS
  • Aramark
  • Winchester, VA
  • Job Description Aramark Healthcare+ is currently seeking an Environmental Services Training Manager who will implement t...
  • 3/8/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$79,151 to $119,848

Customer Service Training Manager in Monroe, LA
As customer service consultants, we assist in transformation.
January 23, 2020
Customer Service Training Manager in Troy, NY
As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing.
January 26, 2020
Customer Service Training Manager in Peoria, IL
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
December 08, 2019