Customer Services Representative jobs in the United States

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Member Services Representative - Wisconsin
  • Customer Contact Services
  • , WI FULL_TIME
  • Job description

    Our rapidly growing team here at Customer Contact Services (CCS) is looking to hire highly motivated Member Service Representatives.

    CCS is a call center/answering service that has been providing solutions to businesses and employment opportunities to individuals for over 45 years. The MSR position is dedicated to primarily answering inbound calls for medical programs as well as other CCS clients. The work environment is fast paced, customer focused, and team oriented. We are seeking sharp and energetic Member Service Representatives to join our team!

    As the voice of CCS, we maintain a polite, professional demeanor while managing to take care of the needs of the caller. You will be responsible for helping customers by providing product and service information.

    Three week “Remote” Training is Monday - Friday, 8:00am - 4:30 pm CST.
    Attendance during training is mandatory.

    After training work hours are Monday through Friday between 8:00 am and 5:15 pm CST with a minimum of 8 hours on weekends.

    CCS provides work at home equipment for in-home set up prior to training.

    Responsibilities:

    • Handle all incoming calls in a timely manner
    • Provide information about services offered
    • Accurately document calls from members and providers in a timely and professional manner
    • Educate members on policies and procedures related to the program
    • Demonstrate and maintain knowledge of all areas of CCS programs
    • Set appointments and providing customer service for transportation
    • Maintain a friendly, energetic, and professional demeanor

    Qualifications: High school graduate or equivalent

    • One year call center and customer service experience
    • Working knowledge of Microsoft Office Suites
    • Computer navigation & typing skills to manage multiple programs, platforms, or systems
    • Strong knowledge of customer care processes and techniques
    • Ability to identify, understand, and protect confidential information
    • Strong verbal and written communication skills
    • Ability to cross training and multitasking on multiple programs
    • Dependable

    As a Customer Service Representative, you will enjoy BENEFITS such as:

    • Great work culture
    • Flexible schedule
    • Medical, Dental, and Vision insurance
    • 401k
    • Advancement opportunities
    • Supportive leadership team

    Job Type: Full-time

    Pay: $13.00 per hour

    Expected hours: 35 – 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Every weekend
    • Monday to Friday
    • Rotating weekends
    • Weekends as needed

    Location:

    • Wisconsin (Required)

    Work Location: Remote

  • 2 Days Ago

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Sr. Customer Service Representative - Tampa, FL
  • Signode -Sr. Customer Service Representative
  • Tampa, FL FULL_TIME
  • Sr. Customer Service Representative - Tampa, FL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees world...
  • 15 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 17 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Orem, UT FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 13 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Winchester, VA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 13 Days Ago

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Customer Service Representative
  • Customer Elation
  • Foley, MN PART_TIME,FULL_TIME
  • This position requires 60 days in person training at our Foley, MN location before remote work is possible.We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling...
  • 2 Days Ago

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GEICO Customer Service Representative
  • Government Employees Insurance Company
  • Springfield, VA
  • Customer Service Representative – Springfield, VA Salary: $21.83 per hour / $ 43,987.45 annually When you grow, GEICO gr...
  • 5/27/2024 12:00:00 AM

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Customer Service Representative
  • The Body Works of Virginia
  • Leesburg, VA
  • Job Description Job Description Benefits: Company parties Dental insurance Health insurance Opportunity for advancement ...
  • 5/26/2024 12:00:00 AM

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Customer Service Representative
  • The Body Works of Virginia
  • Leesburg, VA
  • Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Health Insurance Benefits Career G...
  • 5/26/2024 12:00:00 AM

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Customer Service Representative
  • Dollar Tree
  • Gaithersburg, MD
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential product...
  • 5/26/2024 12:00:00 AM

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Customer Service Representative
  • Sams Club
  • Leesburg, VA
  • Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. T...
  • 5/25/2024 12:00:00 AM

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Customer Service Representative
  • Sams Club
  • Gaithersburg, MD
  • Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. T...
  • 5/25/2024 12:00:00 AM

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Customer Service Representative
  • carstar
  • Manassas, VA
  • JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationship...
  • 5/25/2024 12:00:00 AM

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Customer Service Representative
  • Ashley HomeStore
  • Fairfax, VA
  • Retail Office Associates: Full-Time and Part-Time Career Opportunities Our Retail Office Associates are the cornerstones...
  • 5/22/2024 12:00:00 AM

Income Estimation for Customer Services Representative jobs
$35,254 to $44,184