Customer Services Representative jobs in the United States

Customer Contact Services (CCS) is seeking highly motivated, energetic and customer service focused Member Service Representatives to join our team!

CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to provide a positive customer experience by managing inbound and outbound programs while enhancing our high energy company atmosphere.

Our Member Service Representatives are responsible for answering inbound calls, providing product information and message taking. As a member of our operations team, you be working in a fast-paced environment with a strong collaborative approach that strives to maintain excellent customer satisfaction.

Responsibilities:

• Answer and document calls in a timely and professional manner while providing superior customer service
• Demonstrate and maintain a knowledge base of client accounts, services and company programs
• Maintain a friendly, energetic, and positive workplace decorum
• Identify and escalate rising complications or issues to supervisors
• Maintain Quality Assurance standards and HIPPA guidelines
• Sustain an assigned work schedule adhering to attendance policies including start time, break, lunch, and end times.
• Adhere to company policies and procedures
• Meticulously gather and input client and member information
• Verify spelling of names, phone numbers, addresses, and all pertinent information relevant to the message or call interaction as outlined
• Complete other duties as assigned
• Promote and contribute to a positive team environment
• Extend professional courtesy to all team members, clients and customers
• Attend department and other meetings as requested.
• Engage callers, resolve concerns, and use call control on every call to minimize dead air

Qualifications:

• High school diploma or equivalent
• One year call center or customer service experience
• Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
• Strong knowledge of customer care processes and techniques
• Ability to identify, understand, and protect confidential information
• Strong verbal, written and documentation skills
• Ability to cross train and multitask in multiple programs
• Dependable
• Fluent in English

CCS Benefits:

• Flexible schedule
• Work from home
• Medical insurance
• Dental, and Vision insurance
• 401k
• Advancement opportunities
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Work equipment provided
• Advancement opportunities