Data Support Specialist jobs in the United States

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Customer Support Specialist
  • PitchBook Data
  • New York, NY FULL_TIME
  •  

    About the Role:

    As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

    PitchBook’s Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide. 

     

    Primary Job Responsibilities:

    • Respond to chat, phone, and email contacts from customers 
    • Achieve contact volume and quality goals measured quarterly  
    • Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues 
    • Work collaboratively with other support specialists to resolve customer questions and issues 
    • Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements 
    • Partner with global teams to ensure continuous support availability during required business hours 
    • Support the vision and values of the company through role modeling and encouraging desired behaviors 
    • Participate in various company initiatives and projects as requested 

     

    Skills and Qualifications:

    • Bachelor’s degree or equivalent experience 
    • 1 year of experience in a customer service role 
    • A client first attitude and enjoy engaging with customers 
    • Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes 
    • Prior experience with Salesforce or similar CRM preferred 
    • Excellent verbal and written communication skills with a keen eye for detail 
    • Interested in financial markets or services, particularly private equity and venture capital 
    • Ability to operate with a strong sense of urgency and deliver results 
    • Terrific prioritization skills to handle high call volume in parallel with project work 
    • Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization 
    • Comfortable to engage with a diverse array of customers 
    • Team player with the desire to try new ideas in order to achieve greater levels of success 
    • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

     

    Benefits Compensation at PitchBook:

    Physical Health            

    • Comprehensive health benefits
    • Additional medical wellness incentives
    • STD, LTD, AD&D, and life insurance

     

    Emotional Health 

    • Paid sabbatical program after four years
    • Paid family and paternity leave
    • Annual educational stipend
    • Ability to apply for tuition reimbursement
    • CFA exam stipend
    • Robust training programs on industry and soft skills
    • Employee assistance program
    • Generous allotment of vacation days, sick days, and volunteer days 

     

    Social Health 

    • Matching gifts program
    • Employee resource groups
    • Subsidized emergency childcare  
    • Dependent Care FSA
    • Company-wide events
    • Employee referral bonus program  
    • Quarterly team building events

     

    Financial Health 

    • 401k match
    • Shared ownership employee stock program
    • Monthly transportation stipend

     

    *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

     

    Compensation

    • Annual base salary: $60,000
    • Target annual bonus percentage: 7.5%

     

    Working Conditions:

    The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

     

    Life At PB:

    We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

     

    We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

     

    #LI-JM1

  • 1 Month Ago

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Clinical support specialist
  • NTT DATA
  • Fargo, ND FULL_TIME
  • Job Description Req ID : 281935 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and fo...
  • 11 Days Ago

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Technical Product Support Specialist
  • ZOLL Data
  • Broomfield, CO FULL_TIME
  • Data, ZOLLMED.comAt ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical d...
  • 21 Days Ago

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Data Specialist
  • Hospice Support Specialists
  • Biglerville, PA FULL_TIME
  • Overview: We are seeking a detail-oriented Data Specialist to join our team. The ideal candidate will be responsible for managing and organizing data to ensure its accuracy and integrity. Duties: - Ut...
  • Just Posted

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Logistics Specialist
  • Technology Support Specialist
  • Santa Ana, CA CONTRACTOR
  • Top 3 must haves:1. Basic Industry knowledge2. Detail oriented3. Excel/data analytic skills, Bachelors or equivalent degree of experience1-3 years of experience Fully on-site: Mon-Fri 8:00 am to 5:00 ...
  • 9 Days Ago

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Senior Administrative Support Specialist
  • Edcor Data Services LLC
  • Troy, MI FULL_TIME
  • Summary: Edcor is seeking a Senior Administrative Support (Data Entry/Document Management) Specialist who is responsible for providing exceptional customer service to customers inquiring about their t...
  • 3 Days Ago

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EOC Technical Specialist
  • ASM Research, An Accenture Federal Services Company
  • Ashburn, VA
  • ROLE DESCRIPTION: Seeking an Enterprise Operations Center (EOC) technician. The candidate will have experience demonstra...
  • 6/12/2024 12:00:00 AM

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Critical Operations Support Engineer (Day Shift)
  • QTS Realty Trust, Inc.
  • Ashburn, VA
  • Learn what makes QTS a unique place to grow your career! The Critical Operations Support Engineer I will be primarily re...
  • 6/12/2024 12:00:00 AM

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Building Automation Controls Specialist
  • *US AMR-Jones Lang LaSalle Americas, Inc.
  • Ashburn, VA
  • What this job involves - The Building Automation Controls Specialist is responsible for overseeing and maintaining the b...
  • 6/10/2024 12:00:00 AM

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SAP BI/BW Specialist II
  • CACI International
  • Ashburn, VA
  • SAP BI/BW Specialist II Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: N...
  • 6/10/2024 12:00:00 AM

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Cyber Network Defense Analyst
  • Leidos
  • Ashburn, VA
  • Description Leidos is seeking a Cyber Network Defense Analyst (CNDA) to join our team on a highly visible cyber security...
  • 6/7/2024 12:00:00 AM

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Cyber Network Defense Analyst
  • Leidos
  • Ashburn, VA
  • Description Leidos is seeking a Cyber Network Defense Analyst (CNDA) to join our team on a highly visible cyber security...
  • 6/7/2024 12:00:00 AM

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Cyber Network Defense Analyst
  • Leidos
  • Ashburn, VA
  • Description Leidos is seeking a Cyber Network Defense Analyst (CNDA) to join our team on a highly visible cyber security...
  • 6/7/2024 12:00:00 AM

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Cyber Network Defense Analyst
  • Leidos
  • Ashburn, VA
  • Description Leidos is seeking a Cyber Network Defense Analyst (CNDA) to join our team on a highly visible cyber security...
  • 6/4/2024 12:00:00 AM

Income Estimation for Data Support Specialist jobs
$28,413 to $38,337