Field Service Director jobs in Alton, UT

Description

Why Block Imaging?

Be part of a positive work community where team member's ideas and contributions are valued.

· Offering a healthy work life balance.

· Our culture encourages professional development and seeking out opportunities for growth.

· The medical imaging industry is a stable and growing worldwide market.

Job Description:

Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment.   This role includes local travel in the Las Vegas area, with possible regional travel in the Southwestern United States. 

Requirements

Outcomes:

• Primarily service medical imaging equipment focused within primary hospitals.
• Service medical imaging equipment for parts and service accounts for local area/region as needed.
• To assure that imaging systems are fully calibrated and functioning to OEM performance levels.
• To assure the needs of customers are being met and the system is operating based upon their needs.
• To move the company forward in engineering competency.
• To represent the company in a manner that shows the user, confidence, knowledge, and courtesy.
• To develop expertise in mechanical install/removal of imaging equipment

Responsibilities:

• Evaluate the equipment, trouble shoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide advanced-level diagnosis and repair of imaging systems.
• Support management through project feedback and communication of issues and opportunities.
• Be available to handle technical issues and questions.
• Document processes created and educate end users.
• Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
• This position will involve up to 50 percent travel; flexibility to travel when needed is required.
• Other duties as assigned.

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
• Mechanical and electrical aptitude and desire to solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Experience and understanding in the use of calibrated specialty tools.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Solution-oriented professional who treats others with dignity and respect.
• Team player who will foster communication among teams and share success.
• Hold self to a high standard while ensuring projects are completed on time.
• Experience in delivering and demanding a high level of customer service.
• Thorough knowledge of safety regulations.
• Exceptional written and verbal communication skills including listening, conflict management and resolution.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.
• Understanding of Windows and Linux operating systems.

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Qualifications

Education: 

• B.S. degree in Engineering or equivalent.

Experience:

• AAS in Electronics technology, Mechatronics, IT, or computer and information systems; or military service with technical training and experience; or equivalent field experience.
• 5 years progressive experience on General Radiology and Fluoroscopy Systems required.
• Additional modalities or experience ideal. 

Benefits and Perks

We live out our mission, People Matter, through the care and benefits we provide our team. 

Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage. 

Paid Time Off: Full-time team members start at sixteen days of PTO and receive “people matter” days for volunteering in your community.

Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.

Investment Plan/Budgeting: Investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.

Tuition Assistance:  After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.

Paid Parental Leave: Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.