Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Summary
Careers for people who love helping people. Grow with Hyatt.
This position can be worked at our GPGS Hub in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.
Directly responsible for the management and oversight of a Guest Services Team consisting of 500 Guest Services professionals. Provide guidance and motivational leadership that fosters an atmosphere of community while driving superior performance, retention and engagement for colleagues in various levels of responsibility and focus. Oversee the day to day management of the operation as well as the individual performance of their team members to provide world class service to all Hyatt guests. Part of peer managed leadership team of managers who must regularly work together to hire, train, evaluate, coach, counsel, drive business outcomes and manage to set key performance indicators. Demonstrates vested ownership in covering all hours of the operation (20x7) through partnerships with other leaders in order to support our colleagues.
Position Responsibilities:
Qualifications
Experience:
Computer Skills Needed:
Additional Comments and Requirements:
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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