Help Desk Support Assistant jobs in Indianapolis, IN

Are you looking for a fun and challenging work environment that allows you to show your geekiness? Need a place to share your ideas and directly contribute to a growing business? If you answered yes to these questions, then you may be a perfect fit for our company.

Catapult Technology Solutions, a growing IT consulting company located on the NW side of Indianapolis, in the Park 100 area, is seeking an IT Helpdesk Support Technician to join our dedicated team.

This position requires outstanding communication, and planning / decision making skills, along with the ability to accurately and thoroughly document the time and tasks conducted during technical service delivery. This is a in the office position, with some customer onsite work.

You must like working with people and be able to explain complex technical problems in layman's terms for customers who are not technical. You need to be able to handle stressful situations and deal with clients with confidence and reassurance when problems arise.

We are looking for someone with 3 years MSP experience working with desktops, networks and servers. A reliable car, truck or SUV is required for this position -- must have auto insurance and valid driver's license.

Requirements:

• Excellent customer-oriented technical consultative skills
• Ability to diagnose and fix hardware and software issues for both desktops and servers
• Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
• Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
• You have worked in an IT troubleshooting position for at least 3 years
• You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium sized business
• Physical Setup of networks, network racks and running Cat6 cabling on occasion.

Here is the skills we are looking for, we understand not every candidate will have all these skills.

• Microsoft operation systems, including Windows 10/11, Windows Server 2016/2019/2022
• Windows systems administration, Active Directory, scripting, patching, configuration
• SharePoint and Office 365
• Backup, Disaster Recovery management experience
• Mobile Device setup and configuration, IOS & Android
• Networking, Firewalls, VPN, Switches, Routers, VLAN, Cabling, Cisco products, Wireless AP
• Quick and effective troubleshooting
• Self-motivated and self-directed
• RMM and PSA expierence we utilize Kayesa, ITGlue along with other industry tools.
• Prioritize and execute tasks in high-pressure situations
• Apple product knowledge

Certifications or a degree are a plus, but NOT required with the proper amount of experience.

If you enjoy working in a fast paced, challenging and always changing environment, please submit your resume, along with salary requirement for immediate consideration

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Active Directory: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: In person