Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Retail Data Systems is looking for a passionate and driven Help Desk specialist to join our Lubbock, TX area team. This position will be an integral member of our Support Desk Team, implementing and supporting our customer base. You will be responsible for the successful implementation and long term support of various grocery store technology products, and providing knowledge, troubleshooting and training at the customer level.
If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!
Prior experience supporting or working with the NCR Encor/ISS45/Storeline products is a huge plus with higher starting pay opportunities. (Must pass a product knowledge assessment)
What You’ll Do:
What You’ll Need:
Qualifications/Credential's we prefer and look for:
What Would Be A Plus:
Benefits:
Job Type: Full-time, various shift's available including weekends and late evenings, occasionally overnight installs. On-Call afterhours and weekends on a rotational schedule once every 7 weeks for a week time. Flexible schedule options.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
Work Location: In person
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