Help Desk Support Specialist jobs in Bradenton, FL

Massman Companies headquartered in central Minnesota, is a group of packaging machine manufacturers, supplying the packaging industry with innovative, robust, and reliable automated packaging equipment. Our companies serve industries such as Dairy, Food & Beverage, Healthcare, Personal Care, Pet Products, Automotive, Oils & Chemicals, Consumer Goods, Building Trades, Pharmaceuticals, and more.

Massman Companies includes:

• Massman Automation – Villard, MN
• EDL Packaging – Green Bay, WI
• Ideal Pase – Madison, WI and Eagan, MN
• DTM Packaging – Hingham, MA
• New England Machinery – Bradenton, FL

Our values focus is on each employee’s family, personal, professional, and financial Wellness , contributing positively with our talents and resources to our local Communities , and living and working with a commitment of Integrity .

We offer a full range of benefits including but not limited to; medical, dental, vision, life, HSA’s, FSA, DCA, short-term and long-term disability, matching 401k program, as well as other voluntary benefits.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Primary Objective: Supports employees by providing technical assistance and support related to
computer systems, hardware and software. This position typically works with minimal to moderate
supervision.
Key Job Duties:
1. Responds to queries from employees for technical assistance regarding issues related to
computer systems, hardware and software.
2. Troubleshoots and configures computer systems.
3. Diagnoses and solves hardware and software problems.
4. Sets up computers for employees.
5. Trains employees on various hardware/software features and problem-solving techniques.
6. Installs, modifies and repairs computer hardware and software.
7. Helps to develop training resources.
8. Maintains daily performance of computer systems.
9. Cleans up computers.
10. Runs diagnostic programs to resolve problems.
11. Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
and other systems.
12. Installs computer peripherals for employees.
13. Coordinates ordering and stocking of computer peripheral supplies.
14. Identifies and escalates situations requiring urgent attention.
15. Participates and contributes to Massman’s lean manufacturing journey.
16. Assists in other areas and performs additional tasks as needed.

Qualifications:
Education/Training:
Required: 2-year technical degree in related field

Knowledge/Skills:
Knowledge of Windows computer environments
Experience and/or Other Requirements:
1 – 3 years experience in a comparable role preferred