Help Desk Support Specialist jobs in Chandler, AZ

Description

Zwicker is presently seeking a Help Desk Specialist II to join our team in Tempe. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers. 

Requirements

• Deploy new employee client machines and associated peripherals
• Troubleshoot and resolve IT issues, including computer, printer, and networking issues, in a timely manner
• Perform Active Directory user account administration
• Maintain engineering and office printers
• Maintain inventory of IT hardware and manage software licenses
• Work with SolidWorks Support to resolve performance and/or application issues
• Provide first level contact and convey resolutions to issues
• Properly escalate unresolved queries to the next level of support
• Walk customers through problem solving process
• Follow up, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed expectations
• Other duties as assigned

Qualifications

• 3 years working in desk-side support environment
• Windows experience
• Strong technical computer skills
• Excellent problem-solving and analytical skills
• Positive attitude and good interpersonal skills
• Strong communication skills
• Ability to multitask and prioritize work activities
• Ability to perform duties with minimal supervision
• Proven working experience in providing help desk support
• Advanced troubleshooting and multi-tasking skills
• Strong client-facing and communication skills
• Working knowledge of help desk software and databases

Physical Qualifications

• Be able to lift 25 pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to travel occasionally when needed by the most efficient means of transportation
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/