Help Desk Support Specialist jobs in Arizona
Recently Added Help Desk Support Specialist jobs
Help Desk Support Specialist
- mPulse Mobile
-
Tucson, AZ
FULL_TIME
-
Job Category: Account ManagementRequisition Number: HELPD001036
Posting DetailsPosted: February 20, 2024Full-Time
LocationsTuscon Remote
Job DetailsDescription
Primary Responsibilities
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers receive an excellent customer experience.
Essential Duties- 40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
- Support inbound calls for multiple health plans for password reset / registration assistance
- Return voicemails/emails for password reset/registration assistance
- May answer non-technical questions regarding functionality
- Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio’s customer tracking software
- Complete special projects or other duties as assigned.
- Takes on-call duty as assigned.
Skills and Qualifications
- High School Diploma or GED
- Effective verbal communication skills and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- 1 year phone support or call center experience
- Must be able to type a minimum of 30 wpm
- Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
- Healthcare or medical industry experience preferred
- Preference given if fluent in Spanish
Work Environment
- Flexibility to work remotely or in-office if located in Tucson, AZ.
- Occasional off-hour/evening/weekend and/or overtime hours will be required
- Small, family-like atmosphere as opposed to a large call-center environment
- The essential functions of this position may be performed remotely or in a climate-controlled office environment. Some office areas will contain a significant amount of computer and peripheral equipment (e.g., printers) producing the associated electronic equipment noise
- While performing the duties of this job, the employee is required to move about an office
controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds; balance, stoop, kneel, or crouch. - 4 Days Ago
Help Desk Support Specialist
- CRS Temporary Housing
-
Phoenix, AZ
FULL_TIME
- Help Desk Support SpecialistJob Location: Corporate Headquarters10851 N. Black Canyon Hwy # 700, Phoenix, AZ 85029.Position Type: Full TimeJob Category: Information TechnologyThis position will provid...
- 1 Month Ago
Help Desk Support Specialist III
- Chartis Federal
-
Huachuca, AZ
FULL_TIME
- DescriptionWe are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and p...
- 1 Month Ago
IT Support / Help Desk
- PK Tech
-
Phoenix, AZ
FULL_TIME
- BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1) You live within 30 minutes of 7th St and Camelback in Phoenix. 2) Your resume reflects a person trying to make a career out o...
- 1 Month Ago
Help Desk Specialist - Intermediate
- AITC (Advanced IT Concepts)
-
Fort Huachuca, AZ
FULL_TIME
- Job Title: Help Desk Specialist - Intermediate Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Huachuca, AZ COMPANY OVERVIEW AITC is a fast-growing, proven Infor...
- 3 Days Ago
Help Desk Specialist III
- Nuvodia
-
Chandler, AZ
FULL_TIME
- Nuvodia offers workplace flexibility, excellent benefits and competitive compensation packages. Nuvodia was recognized as one of the Top 30 Best Places to Work in the Inland Northwest! The Senior Help...
- 15 Days Ago
Help Desk Support Specialist jobs at Popular Companies
Help Desk Support Specialist
- Brooksource
-
Charlotte, NC
- Help Desk Support Analyst Hybrid – Charlotte, NC Brooksource is searching for a Help Desk Support Analyst in Charlotte, ...
- 4/26/2024 12:00:00 AM
Help Desk Support Specialist
- GStek, Inc.
-
Leesville, LA
- Salary: Commen surate with experience Required: Active/recent U.S. Government Security Clearance Minimum of 3 years Help...
- 4/26/2024 12:00:00 AM
Help Desk Support Specialist
- The Cornerstone Professional Group, LLC
-
Towson, MD
- Job Description Job Description Responsibilities: Assist in the management and maintenance of IT infrastructure solution...
- 4/26/2024 12:00:00 AM
IT Help Desk Support Specialist
- Saras Micro Devices
-
Chandler, AZ
- About Us: Saras Micro Devices is a fully funded start-up company developing innovative power delivery solutions enabling...
- 4/25/2024 12:00:00 AM
Help Desk Support Specialist
- iSpace, Inc.
-
Greensboro, NC
- , We have an immediate opening with one of our direct client, please find below the job description. Let me know if you ...
- 4/24/2024 12:00:00 AM
IT Help Desk Support Specialist
- Saras Micro Devices
-
Chandler, AZ
- About Us: Saras Micro Devices is a fully funded start-up company developing innovative power delivery solutions enabling...
- 4/23/2024 12:00:00 AM
Help Desk Support Specialist
- Transperfect
-
Portland, OR
- Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in ou...
- 4/22/2024 12:00:00 AM
Help Desk Support Specialist
- Software Technology Inc.
-
Golden, CO
- Job Title: Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end users on a var...
- 4/22/2024 12:00:00 AM
About Arizona
Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$36,590 to $48,846
Most Popular Cities in Arizona for Help Desk Support Specialist Jobs
What does a Help Desk Support Specialist do?
Help Desk Support Specialist
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023