Help Desk Support Specialist jobs in Hoffman Estates, IL

Job Description

As a Showroom Specialist, your focus will be ensuring every client feels valued the moment they walk through our door. You’ll be an expert at creating rapport with clients to uncover their needs with the knowledge to effortlessly match them with just the right product that they never realized they needed. Whether it’s the proper ergonomic height of a computer monitor or the benefits of a bluetooth mouse that keeps the hand in a neutral position, you’re comfortable educating clients on why our products have the ability to make a positive impact on their health.

The ideal candidate isn’t just simply passionate about our products and customer service, but also brings a burning desire to learn, grow, and adapt at a quick pace. We love embracing new processes and new products so if you’re comfortable with change and curious by nature, you may be a perfect fit.

Required Qualifications

• Have 2 years of well-rounded retail sales and customer success experience
• Be high energy, upbeat and eager to take on new challenges
• Masterful in verbal and written communication, able to quickly break down complex information and explain spec sheets to clients
• Comfortable researching client questions and able to think on your feet with a cool confidence
• Flexible, willing to assist other team members when the need arises, fostering a sense of collaboration and community with your peers

Preferred Qualifications

• Strong organizational skills and attention to detail
• Happy while multitasking and easily able to juggle a variety of tasks without dropping the ball
• Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one
• Proficient with MS Office software, web navigation, and familiar with a CRM system
• Adaptable to change and actively seek feedback and incorporate it into your work style

What You’ll Do

• Connect with clients and create an unforgettable experience with your warm demeanor and enthusiasm for our products
• Become an UPLIFT product expert across an ever-growing suite of products
• Process sales orders for client leads you cultivate from showroom interactions
• Ensure our showroom always appears inviting and eye-catchingly gorgeous to display our products to their best advantage
• Manage an inbox and CRM ticket system quickly and efficiently to assist returning clients with a variety of needs
• Assemble or disassemble models in the showroom as required
• Understand return, warranty, and shipping policies so that you can assist customers in an efficient manner with accurate information
• Identify, document, and escalate potential customer complaints per standard operating procedures
• Work to achieve the Customer Service Team’s quality and productivity goals
• Work in a team-centered environment where continuous learning and experimentation is your day-to-day

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off
• 4% 401K company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy (and not so healthy) snacks and drinks
• On-the-job training and skills development
• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation: $22/hr uncapped commission
• Type: Full-time
• Employee Status: Regular
• Work Schedule: Monday - Saturday, 9-6 with a random day off during the week (40 hours per week)
• Location: Chicago, Illinois (on-site position on W Fulton Market)

About UPLIFT Desk

As a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!

UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content teams ecommerce website offers customers the ability to highly configure products. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business! Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.

Award winning UPLIFT Desk is loved globally!

• Rated Best Standing Desk by New York Times Wirecutter 5 years in a row
• Hundreds of thousands of happy customers around the world sit and stand at an UPLIFT Desk
• Google reviews - 4.8 rating with 4000 reviews

We value our environment:

• We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of new trees each year

• Solar Powered Operations - Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses

• We use sustainable materials in our products. Some examples are:

  • Bamboo Desktops, Drawers, & Motion Boards - The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour

  • Eco Curve Desktops - Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents

  • Rubberwood Desktops - Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second life

Equal Opportunity Employer (EEO)

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.

To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.