HR Associate jobs in the United States

The Company

Global Manufacturing Company

What You Will Be Doing

Responsible for providing assistance to a high volume of customers daily, addressing inquiries regarding various topics such as Health & Welfare Benefits, Payroll, and Pension/401k. The responsibilities include resolving customer issues according to company policies and guidelines, documenting interactions accurately, and ensuring prompt follow-up to guarantee customer satisfaction. Flexibility in working hours and strong communication skills are crucial for effectively handling customer inquiries and maintaining quality service standards.

Qualifications

• A High School diploma is required; an Associate degree or College Degree is preferred.
• Candidates should have 1-2 years of experience in a call center or customer care role, or similar customer contact experience.
• Essential skills include computer proficiency (Word, Excel, Outlook), inbound/outbound contact center call handling skills, and strong communication abilities (verbal and written).
• Candidates should be detail-oriented, capable of multitasking and prioritizing in a fast-paced environment, and possess strong analytical and decision-making skills. They should also demonstrate a customer-focused approach, a commitment to quality assurance, and the ability to work effectively both independently and as part of a team.
  
  

Equal Opportunity Employer

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.