Inbound Contact Center Supervisor jobs in New Bedford, MA

SUMMARY

Manage daily operations of call center office and provide direct supervision to call center staff. $20.00 per hour to start.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Decision making to resolve problems.
• Manage daily operations of call center.
• Help call center staff develop and learn new skills.
• Ensuring call center staff are scheduling appointments for the agency correctly.
• Ensuring call center staff are collecting and updating patient demographic info.
• Ensuring call center staff are verifying and entering insurance information correctly
• Ensuring call center staff are asking and transferring calls correctly
• Manage call center staff schedule and coverage.
• Attend all meetings related to call center function and quality improvement
• Knowledge and ability to perform all call center tasks
• Ability to cover for call-out, vacation, and lunch
• Supervision and evaluation of call center staff and disciplinary action when required.
• Resolving patient complaints and issues related to call center.
• Knowledge of all agency programs.
• Works closely with administration with initiatives and workflow changes.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY

Oversees call center staff and clerical staff making outbound calls.
Required Experience:

QUALIFICATIONS

EDUCATION, EXPERIENCE, & SKILLS

• Excellent word processing and communication skills.
• Strong organizational skills.
• High degree of tact and discretion.
• Ability to multitask in high pace environment.
• Experience with scheduling, typing, phone, and computer skills.
• Management experience
• High School Diploma or equivalent.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This position operates in a professional health care office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required communicate with others. The employee must be able to sit for long periods of time and operate a computer. The employee is often required to stand. The employee may be required to be able to lift up to thirty-five pounds, tolerate moderate to high levels of stress, and coordinate multiple tasks at one time.

From: SSTAR

Benefits:

We offer a great benefit package including: Medical, Dental, Vision, Generous Personal/Vacation/Sick accrual system, Life Insurance, 403B Retirement Plan, Pet Insurance discount and AFLAC plans.