Inbound Contact Center Supervisor jobs in Oakland, CA

Cuyana is looking for a Full-Time Warehouse Inbound Supervisor to oversee the daily operations of our Fulfillment Center located in West Oakland. This is a hands-on role working on-site with team members and participating in processes.

The Fulfillment Supervisor will be operationally savvy, and metrics-driven while having a passion for growing and developing teams. This person will support the management team daily.

Must be available Monday- Friday 8:00am-4:30pm *Flexibility to work weekends and extended hours during peak season Oct- Dec*

RESPONSIBILITIES*:

• Assist with daily workflow operations oversight
• Supervise checking and unloading of inbound shipments, orderly stacking of product, incoming QC, and inventory accuracy
• Ensures quality inspections are completed in compliance with vendor profile. Tracks labor costs and materials need for on-site and off-site repairs. Regularly meets with the Production Team to review vendor quality.
• Overseeing the accuracy of inventory, ensuring daily cycle counts are completed and reconciled with the proper research.
• Manage warehouse space capacity and interface with outside storage as needed.
• Identify new ways to increase efficiency and eliminate waste
• Strong cross-functional partner, can easily articulate upstream/downstream impacts and advise optimal solutions
• Provides a safe and clean environment for warehouse personnel
• Play an active role in employee onboarding, development, morale, and retention
• Lead ad hoc projects as necessary, e.g. racking installation, SOP documentation, inventory re-slotting, cross-training, etc.

• Responsibilities may change based on business needs

Requirements:

• 1-3 years of monitoring/overseeing a department, personnel, and/or process
• 3 to 5 years of People Management Experience
• Experience in a warehouse/retail/ start-up environment
• Proficiency in WMS and ERP Systems (NetSuite and RF Smart are a plus!)
• Familiarity with a fulfillment center and hands-on production environment
• Strong leadership, organization, and communication skills
• Can bend, reach, lift, and move stock and product; Able to carry up to 50lbs
• Able to stand for long periods at a time
• Comfortable climbing ladders

Benefits:

Medical, dental, vision, life, disability; vacation, sick , and holiday pay; commuter benefit, 401k, bonus and generous employee discount.

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

• Cultivate Community – you are honest, inclusive and always willing to lend a hand
• Create Excellence – you are accountable, decisive and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation: $66,560k-68,000k exempt, commensurate with experience.