Intake Coordinator jobs in Washington

Intake Coordinator conducts initial assessments of patients to determine mental health needs and establish care requirements. May assign patients to mental health practitioners based on intake assessments. Being an Intake Coordinator requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Intake Coordinator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an Intake Coordinator typically requires 2 -4 years of related experience. (Copyright 2024

Intake Coordinator
  • Seattle Humane
  • Bellevue, WA OTHER
  • Job Details

    Job Location:    Bellevue - Bellevue, WA
    Position Type:    Full Time
    Salary Range:    $23.50 - $25.00 Hourly
    Job Shift:    Day
    Job Category:    Nonprofit - Social Services



    The Intake Coordinator is responsible for daily coordination of Intake department services through performing intake assessments on incoming animals, adhering to SH’s managed admissions processes, supporting proactive pathway planning, and anticipating and communicating intake trends. They provide leadership, support the mission, goals and philosophy of Seattle Humane, and adhere to the Team Charter.   



    • Attends daily shelter rounds and monitors relevant hold reports.  

    • Works closely with the Lifesaver Program team to coordinate the entry of animals into the shelter.  

    • Assists customers releasing their own or found/abandoned pets to Seattle Humane while attaining high standards of customer service. 

    • Gathers required information regarding animals’ history and behavior. 

    • Accurately enters data into the computer and completes appropriate forms. 

    • Requests donations from customers to support our work. 

    • Schedules daily intake appointments.  

    • Reports any medical concerns to Veterinary Services in a timely manner.  

    • Works with Intake leadership, Shelter Care leadership, Foster leadership, Behavior leadership, and DVM leadership to assess medical or behavioral intake requests  

    • Photographs incoming animals and uploads to database.  

    • Follows Seattle Humane stray procedures and has a basic understanding of King County’s animal control laws. 

    • Performs intake assessments on cats, dogs, and small mammals.  

    • Intake assessments include a physical exam, administering vaccines, other appropriate medications, and performing behavioral assessments according to Seattle Humane standards. 

    • Updates appropriate holds, behavior tests, and identification information by end of business day. 

    • Enters all intake assessments into PetPoint within 12 hours of completed assessment. 


    • Provides discharge information for return-to-owner pets and other shelters picking up their previously adopted pets.   

    • Supports Lifesaver Program by assisting with intake and offload of new animals. 

    • Recommends, implements, and monitors program and process improvements.  

    • Receives and follows direction from manager and director regarding intake goals for all species. 

    • Answers incoming calls and emails to the department and returns messages promptly and professionally. 

    • Performs shelter cleaning procedures in work area and its perimeter to keep public and staff areas clean and orderly. 

    • Restocks treats, intake exam room supplies, and office supplies and informs the appropriate supervisor when supplies are low. 

    • Completes and files all paperwork and other records accurately; adheres to the files and records retention policy and procedures. 

    • Participates and provides feedback in weekly meetings regarding all animals on campus, pending animal intake requests, and population management.  

    • Works closely with volunteers working in the department and related programs; provides support and training as needed. 



    • Follows Seattle Humane Standard Operating Procedures 

    • Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication 

    • Attends Daily Huddle when on campus  

    • Reports any health, behavior, safety, or security concerns to a supervisor in a timely manner 

    • Responsible for reading and responding to work email at the beginning of each shift, and during each shift as necessary 

    • Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions 

    • Performs opening and closing procedures for department 

    • Other duties as assigned 



    • Daily communication with Manager regarding concerns, ideas, and progress 

    • Daily communication with department and other operational staff and volunteers over the telephone, email, in meetings, or in person   

    • Daily communication with staff and volunteers through email, written procedures, memos, or direct mail 

    • Regular contact with clients in person, over the telephone, email or direct mail 

    • Regular oral and written contact with other animal welfare agencies 

    • Regular oral and written contact with administrative staff   



    • Provides leadership for Intake volunteers 



    A high degree of independent judgment is required.  The nature of the job will vary.  A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision.  Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions.  Requires great customer service skills. Must work well within a team setting. 




    • Must have excellent oral communication skills  

    • Must be able to write clearly and listen effectively 

    • Must possess the organizational and planning skills to determine work priorities 

    • Customer Service experience required 

    • Must have basic knowledge of animal health, behavior and nutrition 

    • At least one-year employment at an animal shelter or related professional experience handling animals is preferred 

    • Proficiency with Microsoft suite and experience with databases/ data entry is preferred. 



    • High school graduate or GED preferred 

    • Capable of being certified in CPR and human first aid 

    • Valid Washington State driver’s license with good driving record 



    • Must communicate clearly and concisely, both orally and in writing 

    • Must be comfortable administering medications and injections 

    • Requires the ability to solve problems and make clear decisions quickly 

    • Must be able to organize and manage multiple and complex projects  

    • Must possess the ability to be sensitive to other opinions, perspectives or cultures   

    • Must be able to offer excellent customer service (internal and external)   

    • Must be able to have difficult conversations with customers regarding placement and euthanasia in a sensitive manner 

    • Must feel comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration 

    • Must be able distinguish between various odors, sounds, and behaviors 

    • Must be able to stand and walk for long periods of time 

    • Must be able to see clearly with a least one eye and have good dexterity and reflexes, especially when restraining or moving an animal 

    • Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash  



    • General office and animal shelter environment.  When handling animals, there is a potential of animal bites, exposure to zoonotic diseases, animal dander and noise.  Potential for working with angry or irate customers. Involves entering and leaving work areas alone and at night. 

    • Equipment Used:Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees and animal dryers. Occasional use of shelter vehicles. 

    • Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis. Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff memberfor the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available forreview. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions. 

    • Work Hours:  Full-time, non-exempt position. 40 hours per week scheduled. Must be available evening and/or weekend hours. Schedule may vary depending on coverage by other department staff, holidays, or emergencies.   

    The Benefits:

    At Seattle Humane, we believe in investing in our people, you'll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, a retirement plan (employer matching in 2022), budget toward continuing education, tuition reimbursement, bonuses, discounts, and you get to work around cute animals! Sound like something you want to be a part of? We want to hear from you!


    Check out our FULL LIST of benefits and perks HERE


    Sound like something you want to be a part of? Then apply today!



    Who we are:

    Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.


    Take a look at our Vision for the Future, which will guide our work and priorities in the years to come.


    Equal Opportunity Statement

    As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.


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Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Intake Coordinator jobs
$59,178 to $77,455

Intake Coordinator in Greenville, MS
The Intake Coordinator is responsible for coordinating all new referrals made to the agency, insuring that all new referrals meet the agency’s policies and procedures as well as federal/state regulations and guidelines.
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Intake Coordinator in Saint Louis, MO
An intake coordinator meets with people who are interested in seeing if their agency's care is appropriate for them.
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