IT Service Desk Technician jobs in the United States

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IT Service Desk Technician
  • Global IT Resources
  • San Diego, CA FULL_TIME,PART_TIME,CONTRACTOR
  • DESCRIPTION
    Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for end-users. Secondarily. Service Desk responsibilities include, but are not limited to answering phone calls, emails, and voicemails from staff and physicians with the goal to resolve the customer need on first contact. This position may be required to provide 24/7 support as needed based on business needs. Performs other related functions as required.
    Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction and troubleshooting /problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures and evaluates systems and tools for internal and end user use.
    Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades. Applies professional business/technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.

    MINIMUM QUALIFICATIONS

    • A Bachelor's Degree in related area; and/or equivalent experience/training.
    • Professional experience, and proven success, providing information systems support and management in a large scale organization.
    • Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.

    PREFERRED QUALIFICATION

    • Experience in a healthcare environment.
    • Epic support or end user experience.
    • Service Now end user experience.

    Job Types: Full-time, Part-time, Contract

    Pay: $20.00 - $23.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift

    Ability to Relocate:

    • San Diego, CA 92111: Relocate before starting work (Required)

    Work Location: In person

  • 3 Days Ago

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IT Service Desk Technician
  • Global Healthcare IT
  • San Diego, CA FULL_TIME
  • Job Description:Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for UC Health end-users. Secondarily. Service Desk respons...
  • 15 Days Ago

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IT Service Desk- Field Technician
  • Your Way IT Solutions, LLC
  • Upper Marlboro, MD FULL_TIME
  • Company DescriptionYour Way IT Solutions (YWITS) is a leading Managed Services Provider (MSP) applying a customer and process-based focus towards IT Support and consulting. Our clients range from comm...
  • 5 Days Ago

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Healthcare - IT Service Desk Technician - W2
  • Global IT Resources
  • San Diego, CA CONTRACTOR,FULL_TIME
  • Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for Health end-users. Secondarily. Service Desk responsibilities include, ...
  • 3 Days Ago

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Help Desk Technician
  • Help Desk Technician
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • 1 Day Ago

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Service Desk Technician II
  • Gridiron IT
  • Washington, DC CONTRACTOR,FULL_TIME
  • Windows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support. Experience: Must have a minimum of 3 years of experience supporting an IT service desk. Duties: Respon...
  • 6 Days Ago

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Integrated Service Desk Technician
  • Catapult Staffing
  • Chantilly, VA
  • Position: Integrated Service Center Technician Location: Chantilly, VA The Integrated Service Center Technician will pro...
  • 5/29/2024 12:00:00 AM

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Service Desk Analyst
  • Apex Systems
  • Arlington, VA
  • For Immediate Response, please follow instructions below AND send to jbowser@apexsystems.com. Positions: Service Desk An...
  • 5/29/2024 12:00:00 AM

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Help Desk Specialist
  • Insight Global
  • Reston, VA
  • Insight Global is hiring for a Help Desk Technician to join our client in Reston, VA to help troubleshoot and maintain t...
  • 5/29/2024 12:00:00 AM

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IT Service Desk Technician
  • Trapeze Group
  • Burtonsville, MD
  • We are seeking an IT Service Desk Technician to join our service desk support team. The IT Service Desk Technician will ...
  • 5/28/2024 12:00:00 AM

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Service Desk Technician – Level I
  • SharpHeads
  • Laurel, MD
  • Service Desk Technician – Level I Laurel, Maryland Full Time Permanent • Duties: The Service Desk Technician Level I per...
  • 5/28/2024 12:00:00 AM

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Service Desk Technician (Business, clearance Sponsorship)
  • CACI International
  • Chantilly, VA
  • Service Desk Technician (Business, clearance Sponsorship) Job Category: Information Technology Time Type: Full time Mini...
  • 5/27/2024 12:00:00 AM

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Senior Application Trainer / Service Desk Technician
  • Govcio LLC
  • Arlington, VA
  • Overview: GovCIO is currently seeking an experienced, customer-focused Senior Application Trainer/Service Desk Technicia...
  • 5/26/2024 12:00:00 AM

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Tier 1 Service Desk Technician / Front Desk Analyst
  • Evolver
  • Washington, DC
  • Job Description Job Description Tier 1 Service Desk Technician / Front Desk Analyst Evolver is seeking a Help Desk Speci...
  • 5/26/2024 12:00:00 AM

Income Estimation for IT Service Desk Technician jobs
$53,287 to $66,788