IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Are you customer service oriented and have a knack for helping people with technology related issues? If so, the Vermont Agency of Digital Services, Shared Services, Service Desk team has an opportunity for you to start your IT career. The Service Desk is a dynamic team looking for an individual who can work well in a team environment involving considerable interaction with customers and department staff. This position will be the first level of support and triage for multiple state agencies and departments.
The ideal candidate will have good customer service skills, be self-motivated with the ability to work independently and as a team. The ability to evolve and change quickly within the state's IT environment is as essential as working with time sensitive and sometimes confidential material. Working knowledge of computer applications, hardware and software, and telecommunications platforms, along with attention to detail is a must. This candidate should also have the ability to communicate effectively, both orally and in writing to work with peers, users, and management in a reasonable and professional manner.
This position, IT Service Desk Analyst I (Job Req #49920), is open to all State employees and external applicants.
Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.
IT Service Desk Analyst I (#49920)
IT Service Desk Analyst II (#49924)
If you would like more information about this position, please contact leslie.baker@vermont.gov. Resumes will not be accepted via e-mail. You must apply online to be considered.
Work is performed in a computer environment involving considerable interaction with customers and department staff. Some overtime work may be necessary during staff shortages or emergencies. Some travel to customer locations may be involved, for which private means of transportation is required.
High school diploma or equivalent.
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Want the specifics? Explore the Benefits of State Employment on our website.
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