Regional Customer Service Manager jobs in Connecticut
Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Regional Customer Service Manager jobs
- American Customer Care
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Bridgeport, CT
FULL_TIME
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Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.
We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.
Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.
Job Description
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
Last updated : 2024-04-23
- 1 Day Ago
- Regional Care Network
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Stamford, CT
FULL_TIME
- (Stamford, CT) 30 Minute Commute Regional Care Network is currently seeking a Recruiter/Staffer. Essential Duties and Responsibilities : Develops and executes recruitment strategies to attract, screen...
- 11 Days Ago
- LEARN RESC (Regional Educational Service Center)
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East Hartford, CT
FULL_TIME
- Riverside Magnet School at Goodwin University, a LEARN school located in East Hartford, has an immediate opening for a full time Office Manager. The Office Manager assumes responsibility, without supe...
- 22 Days Ago
- Elabram
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Newington, CT
FULL_TIME
- Job Description Full responsibility for aftersales topics in TH and Importers , coordinating over distance with associates in charge of topics in NSC MY. Drive synergies and regional collaboration. (G...
- 1 Month Ago
- LEARN RESC (Regional Educational Service Center)
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New London, CT
FULL_TIME
- LEARN's Student Support Services department is seeking a Special Education/Systems Manager at their Ocean Avenue LEARNing Academy location in New London. The Special Education/Systems Manager assumes ...
- 22 Days Ago
- LEARN RESC (Regional Educational Service Center)
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Groton, CT
FULL_TIME
- LEARN has an opening for a full time (12 month) Office Manager for Counseling and Attendance at the Marine Science Magnet High School in Groton for 2022-2023. The Office Manager interacts frequently w...
- 22 Days Ago
Regional Customer Service Manager jobs at Popular Companies
- Ahwatukee Store (32nd St & Chandler Blvd)
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Phoenix, AZ
- 15633 S 32nd St Phoenix Arizona, 85048, +1 (480) 5304716 Starting Pay: $17.00 / Hour Position Description: Responsible f...
- 4/25/2024 12:00:00 AM
- South Mountain Store (19th Ave & Baseline)
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Phoenix, AZ
- 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
- 4/23/2024 12:00:00 AM
- Milton Store (Flagstaff, AZ)
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Flagstaff, AZ
- 701 S Milton Rd Flagstaff Arizona, 86001, +1 (925) 5565123 x#208 Starting Pay: $17.00 / Hour Position Description: Respo...
- 4/23/2024 12:00:00 AM
- Cottonwood Store (Cottonwood, Arizona)
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Cottonwood, AZ
- 1427 E. Highway 89A Cottonwood Arizona, 86326, Starting Pay: $17.00 / Hour Position Description: Responsible for the ove...
- 4/23/2024 12:00:00 AM
- 7th Ave Store (7th ave & Bell Rd)
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Phoenix, AZ
- 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Starting Pay $17/ Hour Position Description: Responsible for th...
- 4/22/2024 12:00:00 AM
- Palisades Store (Ftn Hills & Palisades)
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Fountain Hills, AZ
- 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
- 4/19/2024 12:00:00 AM
- Pavilions Store (101 & Indian Bend)
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Scottsdale, AZ
- 8959 E Talking Stick Way Scottsdale Arizona, 85250, +1 (480) 3987643 Position Description: Responsible for the oversight...
- 4/18/2024 12:00:00 AM
- Metro Store (35th Ave & Peoria)
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Phoenix, AZ
- 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
- 4/16/2024 12:00:00 AM