Retail Store Customer Service Representative jobs in Lowell, MA

Description

Function

 Manages the assigned store location to ensure optimal performance and profitability while delivering the highest quality of service and customer satisfaction to grow business and increase sales. Works closely with management to increase profitability through improved efficiencies and productivity levels. Adheres to internal controls, policies, and procedures. 

Major Responsibilities:

1.  Responsible for meeting or exceeding established objectives in the areas of sales, units, profitability, and employee and customer satisfaction for assigned store location. Utilizes all informational tools and software to control expenses and maintain optimal productivity and workflow levels. 
2. Lead, coach and direct staff to ensure optimal performance. Sets expectations and communicates regularly with staff on goals, customer satisfaction, safety, training while insuring that policies and procedures are followed. 
3. Recruit, train, motivate, develop, and retain qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.  
4. Deliver quality work on time, every time to the customers to ensure long term growth in sales and profits.  
5. Work with other departments (marketing, distribution, corporate, etc.) to grow business and increase sales for your assigned store location. 
6. Maintain a safe and clean store environment. Follow all operation procedures to protect our assets (i.e. OSHA rules, hazardous waste, wearing safety glasses, and filing timely paperwork). Protect customers’ vehicles and their contents at all times. 
7. Create a customer friendly environment by adhering to all policies regarding personal appearance and shop cleanliness which includes but not limited to:  
8. Maintaining well lighted areas inside and outside the building. 

• Ensuring building has proper security system. 
• Maintaining a neat and clean waiting area with current, family oriented periodicals, music, and television viewing. 
• Creating and maintaining attractive showroom displays that will enhance the sales effort and serve as “show and tell aids”.  
• Assumes other responsibilities as needed

Requirements

Education/Experience:

 Minimum of high school diploma with 3-5 years of industry/retail experience; Valid Driver’s License. ASE certification a plus. Prior supervisory experience preferred. 

Skills/Knowledge:

•  Strong selling and customer service skills in a retail environment 
• Demonstrated staff leadership, management and mentoring skills 
• Conflict resolution skills 
• Solid understanding of automotive tire and auto service industry 
• Ability to multi-task in a fast-pace environment 
• Strong time management skills 
• Working knowledge of VAST, Top Dog Solutions, Microsoft Office, and our internal software applications