Returns Manager jobs in Nashville, TN

Description

Position summary: Processes all goods received at the KHSA warehouse, administers the SAP transactions of all material movement through Alternative Channels, and picks, packs, and ship items sold via Alternative Channels.

Essential functions and responsibilities:

• Process all transactions for inbound customer, show returns, and refused shipments which includes entering SAP information and communicating with appropriate department personnel regarding warranty and return issues
• Perform SAP transactions, transfers returns, and coordinate with Quality Control to evaluate product
• Repackaging product, picking B-stock, and making ready for resale
• Make appropriate SAP inventory journal entries and/or adjustment as directed
• Perform cycle counts when directed
• Assist order pickers with product identification and location inquiries
• Responsible for maintaining accurate B-stock quantities and location
• Maintain departmental metrics and supporting Alternative Channel sales budget

Nonessential functions:

• Will be required to perform other duties as directed, requested or assigned

Success factors/job competencies:

• Attention to detail; must be able to read, interpret and validate shipping documents
• Time management skills; ability to prioritize
• Ability to operate all warehouse tools and equipment in a safe and efficient manner
• Teamwork; assist in training staff as requested by supervisors
• Basic math skills
• Ability to communicate effectively with co-workers
• Maintain focus
• Commitment to company values of music, integrity, ingenuity, respect and alignment

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of the job, the incumbent is required to stand and walk on a concrete floor; occasionally sit; talk and hear; reach with hands and arms; use hands to finger, feel or handle objects, tools or controls. Employee will frequently kneel and squat; will lift and/or move objects up to 50 pounds. Specific vision abilities required by the job include close vision, peripheral vision, distance vision, depth perception and ability to focus.
• Work environment: Warehouse work environment which is not temperature controlled resulting in extreme heat or cold based on outside temperatures; exposed to dust, odors, fumes, oils; the noise level is usually moderate.  

Performance standards:

• Annual performance appraisal
• Attainment of annual goals established between supervisor and incumbent
• Maintain regular job attendance; workdays are Monday—Friday; work hours are 8-hr. shifts; additional hours of work may be required to accomplish job duties

Requirements

Qualifications required:

• High school diploma or state-approved high school equivalency diploma
• Read and write English and use simple math
• Minimum of one year successful work experience
• Math skills
• 2 years demonstrated successful shipping and/or administrative work experience
• Computer proficient

Qualifications desired:

• Warehouse and/or receiving work experience
• Knowledge of warehouse management software programs
• Certified forklift operator 
• Experience using an RF scan gun