Technical Support Supervisor jobs in Chicago, IL

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Production Supervisor - Kankakee,IL
  • Signode -Production Supervisor
  • Kankakee, IL FULL_TIME
  • Production Supervisor - Kankakee,IL

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $75,000-$85,000

    Summary

    The Production Supervisor oversees and coordinates the efforts of the hourly production employees.  They ensure that product specifications are met with a high standard of quality.  They are responsible to make sure compliance is met with all standards, policies, regulations, for the safe, environmentally sound production of a quality product. 

    Essential Functions

    • Working closely with plant staff to provide a safe working environment.
    • Responsible for meeting plant and company objectives.
    • Performing day-to-day operations on the production floor with constant emphasis on safety, quality, delivery, and cost.
    • Running production lines and machines when employees are absent, or the plant is shorthanded with workers.
    • Assuring conformance of finished product to company, industry, and customer specifications at minimum cost and optimum efficiency.
    • Directing, teaching, coaching, and training of production employees.
    • Being responsible to maintain shop floor metrics, visual controls, and continuous improvement methods to the manufacturing floor.
    • Supervision of production associates including performance reviews, onboarding, discipline, and terminations.
    • Monitoring and administering attendance and vacation.
    • Ability to function in a fast paced, dynamic environment.
    • Possessing strong leadership skills with a desire to move up in the organization.
    • Having in-depth knowledge of manufacturing processes and improvement processes.
    • Ability to effectively implement change.
    • Possessing knowledge of safety, health, and environmental rules, laws, requirements, and applicable Signode policies.
    • Demonstrating problem-solving skills.
    • Effective abilities in leadership, interpersonal, and organizational skills.
    • Ability to effectively manage time and resources.
    • Must possess strong verbal and written communication skills.
    • Other duties as assigned by plant manager.
    • Wearing all proper PPE and follow all safety regulations/procedures.

    Position Qualifications

    Education: High School diploma or GED, with accredited BS degree preferred.

    Experience: 5 years of manufacturing experience.

    • Minimum 2 years of leadership experience in a manufacturing environment.
    • OR Any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.

    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Safety & Security
    • Priority Setting
    • Communication (Oral & Written)
    • Conflict Management
    • Problem Solving
    • Resourcefulness
    • Team Building
    • Listening


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • 28 Days Ago

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Production Supervisor
  • OneSource Technical, Inc
  • Oswego, IL FULL_TIME
  • Production Supervisor Global foods manufacturer recently expanded operations and is hiring for a several Production Supervisors Responsible for overseeing a production line and oversee both the people...
  • 1 Month Ago

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Case Management Supervisor
  • Pathways Health and Community Support, LLC
  • Matteson, IL FULL_TIME
  • Description Position at Camelot Care Centers, LLC of Illinois About this role As a Case Management Supervisor, you will provide support and supervision to a team of 5 case managers working with childr...
  • 20 Days Ago

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Technical Support Engineer
  • EPLAN USA
  • Schaumburg, IL FULL_TIME
  • Technical Support EngineerRole: As a Technical Support Engineer, you are an essential team member willing to help serve our customers analyze concerns, review optimal solutions based on our portfolio,...
  • 16 Days Ago

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Technical Support - Google Workspace
  • Metasys Technologies
  • Lisle, IL CONTRACTOR,FULL_TIME
  • Technical Support Specialist 3 - 6 month contract Hybrid (2 days/week in Naperville office) Do you specialize in Google Workspace technical support and have experience supporting an organization throu...
  • 18 Days Ago

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Technical Support Rep II
  • Sonova USA, Inc.
  • Aurora, IL FULL_TIME
  • Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: We...
  • 19 Days Ago

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0 Technical Support Supervisor jobs found in Chicago, IL area

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Data Analyst
  • Blue River PetCare
  • Chicago, IL
  • Position Summary: In this role, you will assist the Analytics Supervisor in gathering and organizing qualitative and qua...
  • 4/26/2024 12:00:00 AM

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Sr Systems Analyst / .NET developer
  • Chicago Mercantile Exchange Inc.
  • Chicago, IL
  • Description Role is located in Chicago, IL Hybrid 3 days on site. No 100% remote work is supported. Candidates must live...
  • 4/26/2024 12:00:00 AM

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Senior Cash Applications Specialist
  • Shirley Ryan AbilityLab
  • Chicago, IL
  • By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environmen...
  • 4/26/2024 12:00:00 AM

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National Applications Specialist - Automation - Remote - 80% Travel
  • Danaher Corporation
  • Chicago, IL
  • Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than ...
  • 4/26/2024 12:00:00 AM

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Lead IT Auditor
  • Discover Financial Services Inc.
  • Chicago, IL
  • With us, youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win...
  • 4/24/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Chicago, IL
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/24/2024 12:00:00 AM

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Technical Delivery Manager (Infrastructure)
  • Epsilon
  • Chicago, IL
  • Job Description In this role you will represent the central intake team that manages onboarding projects. This includes ...
  • 4/23/2024 12:00:00 AM

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Senior Proposal Manager
  • AtkinsRealis
  • Chicago, IL
  • Why join us? It's an exciting time at AtkinsRalis! We are rapidly growing in the US. Our company purpose is to build a b...
  • 4/22/2024 12:00:00 AM

Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$71,122 to $99,031
Chicago, Illinois area prices
were up 0.8% from a year ago

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