Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Innovative Systems is currently seeking applicants for a SDP Technical Support Specialist to join our talented team.
The SDP Technical Support Specialist position includes assisting our clients via phone and live streaming with configuring the SDP (Services Delivery Platoform) to support plant tracking and automated provisioning of numerous network elements responsible for delivering broadband, telephone, video, and email services to our clients’ customers.
This position is located in Mitchell, SD.
Remote or hybrid will be considered for the ideal candidate with SDP experience.
When you are part of the Innovative team as a SDP Technical Support Specialist you will:
These are skills that we are looking for in our ideal candidate:
These skills would be helpful but are not required:
Telecommunications industry experience.
If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:
If you are passionate about customer support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.
This position is located in Mitchell, SD.