Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more.
Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology.
WANTED: a mission-driven professional with a current secret clearance, A Certificate and 3-4 years of experience as a Desktop Support Technician for the federal government to become our next Lead Desktop Support Technician in Rome, NY.
As a Lead Desktop Support Technician, you will:
A week in the life of a Lead Desktop Support Technician:
JOB REQUIREMENTS
Skills and abilities:
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law
0 Technical Support Supervisor jobs found in Utica, NY area