As of April 01, 2025, the average annual salary for a Bank Teller I in Springfield, MA is $35,510. Salary.com reports that pay typically ranges from $33,590 to $38,710, with most professionals earning between $31,842 and $41,623.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $38,710 | $3,226 | $744 | $19 |
| Average | $35,510 | $2,959 | $683 | $17 |
| 25th Percentile | $33,590 | $2,799 | $646 | $16 |
An entry-level Bank Teller I with under 1 year experience makes about $35,364. With less than 2 years of experience, a mid-level Bank Teller I makes around $35,842. After 2-4 years, the Bank Teller I pay rises to about $36,320. Those senior Bank Teller I with 5-8 years of experience earn roughly $36,463, and those Bank Teller I having 8 years or more experience are expected to earn about $36,559 on average.
| Levels | Salary |
|---|---|
| Entry Level Bank Teller I | $35,364 |
| Intermediate Level Bank Teller I | $35,842 |
| Senior Level Bank Teller I | $36,320 |
| Specialist Level Bank Teller I | $36,463 |
| Expert Level Bank Teller I | $36,559 |
| Entry Level | 0% |
| Mid Level | 1% |
| Senior Level | 2% |
| Top Level | 3% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.
Cross-Selling: Cross-selling is the action or practice of selling an additional product or service to an existing customer. In practice, businesses define cross-selling in many different ways. Elements that might influence the definition might include the size of the business, the industry sector it operates within and the financial motivations of those required to define the term. The objective of cross-selling can be either to increase the income derived from the client or to protect the relationship with the client or clients. The approach to the process of cross-selling can be varied. Unlike the acquiring of new business, cross-selling involves an element of risk that existing relationships with the client could be disrupted. For that reason, it is important to ensure that the additional product or service being sold to the client or clients enhances the value the client or clients get from the organization.
| Skill | Salary | Demand |
|---|---|---|
|
Leadership
|
$39,061 |
10%
|
|
Benefits Management
|
$38,351 |
8%
|
|
Small Business Banking
|
$37,996 |
7%
|
|
Mobile Banking
|
$37,641 |
6%
|
|
Financial Services
|
$37,641 |
6%
|
|
Know Your Customer
|
$37,641 |
6%
|
