Call Center Scheduler II Salary in Pennsylvania
Call Center Scheduler II Salary in Pennsylvania
How much does a Call Center Scheduler II make in Pennsylvania? The average Call Center Scheduler II salary in Pennsylvania is $63,497 as of March 26, 2024, but the range typically falls between $54,484 and $73,417. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Scheduler II Salary | $46,278 | PA | March 26, 2024 |
| 25th Percentile Call Center Scheduler II Salary | $54,484 | PA | March 26, 2024 |
| 50th Percentile Call Center Scheduler II Salary | $63,497 | PA | March 26, 2024 |
| 75th Percentile Call Center Scheduler II Salary | $73,417 | PA | March 26, 2024 |
| 90th Percentile Call Center Scheduler II Salary | $82,449 | PA | March 26, 2024 |
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Job Description
The Call Center Scheduler II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Call Center Scheduler II maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Call Center Scheduler II may require a bachelor's degree. Typically reports to a manager. Being a Call Center Scheduler II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Scheduler II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
-
Down a level:
Call Center Scheduler I
0 - 2 years experience
Bachelor's Degree -
This Job:
Call Center Scheduler II
2 - 4 years experience
Bachelor's Degree -
Up a level:
Call Center Scheduler III
4 - 7 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Call Center Scheduler II
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Stroudsburg, PA | Avg. Salary $64,334 | Date Updated March 26, 2024 |
| Location Aaronsburg, PA | Avg. Salary $61,725 | Date Updated March 26, 2024 |
| Location Abbottstown, PA | Avg. Salary $61,980 | Date Updated March 26, 2024 |
| Location Abington, PA | Avg. Salary $67,134 | Date Updated March 26, 2024 |
| Location Ackermanville, PA | Avg. Salary $66,879 | Date Updated March 26, 2024 |
| Location Acme, PA | Avg. Salary $59,434 | Date Updated March 26, 2024 |
| Location Acosta, PA | Avg. Salary $57,143 | Date Updated March 26, 2024 |
| Location Adah, PA | Avg. Salary $62,298 | Date Updated March 26, 2024 |
| Location Adamsburg, PA | Avg. Salary $62,425 | Date Updated March 26, 2024 |
| Location Adamstown, PA | Avg. Salary $63,316 | Date Updated March 26, 2024 |
About Pennsylvania
Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Scheduler III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
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Level of Education
- Call Center Scheduler II Salaries with a High School Diploma or Technical Certificate
- Call Center Scheduler II Salaries with an Associate's Degree
- Call Center Scheduler II Salaries with a Bachelor's Degree
- Call Center Scheduler II Salaries with a Master's Degree or MBA
- Call Center Scheduler II Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Call Center Scheduler II Job
- Dayton, OH Call Center Scheduler II
- Knoxville, TN Call Center Scheduler II
- San Diego, CA Call Center Scheduler II
- Portland, OR Call Center Scheduler II
- Cleveland, OH Call Center Scheduler II
- Las Vegas, NV Call Center Scheduler II
- Cincinnati, OH Call Center Scheduler II
- Green Bay, WI Call Center Scheduler II
- Norfolk, VA Call Center Scheduler II
- High Point, NC Call Center Scheduler II
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About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
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